Order shipped email problem

[Mike Hughes]

I've just got my first order on a new site (with a new host) It feels great but I've run into a problem with my 'order shipped' email.

I've looked through the knowledge database and searched the forum but can't find an answer. Can anyone help?.

The message I get when I try to send the email is:

******************************8

Failed to communicate with the SMTP server.

Possible Cause:
Network transmission problems.

Recommendation:
Retry

Resolution:
If retry fails, check your SMTP settings
or contact your ISP.


The error was:
58327Gxxx.Jxxx@btinternet.comError returned from SMTP server (6: 250 <Service@mysite.co.uk> is syntactically correct


Command: send Filename:

*******************************

I've checked and double checked the smtp settings and they look right. (a simple 'mail.mysite.co.uk')

I've tried the network settings test and that sends an email OK.

The smtp settings are also identical to those I'm using in outlook which work fine so I can't understand why the email isn't going.

Any ideas anyone?

PS. I'm using 6.0.2. and it works fine on another site of mine.

[ditch]

You might want to contact your host on this one. Some mail servers require authenification or that you download your e-mail before it will let you send.

I've had terrible problems with e-mail from actinic, particularly as the software doesn't seem to like IP addresses mail servers so best of luck.

[Mike Hughes]

The mail server works fine without authentication turned on in Outlook so I don't think it's that.

Maybe someone from actinic will know what the error message means.

Mike

[ditch]

yeah, send them a message from the support site

[Mike Hughes]

I've sent actinic a message on the support side so we'll see what their answer is.

On my mail server side, I've tested it with groupmail ( a great little bulk email program) and it can send via my mailserver in every different mode I tried. I tested 5 or 6 different settings (Ip/Domain, pop-authentication/no pop authentication, etc ) and they all work fine.

So from what I can see there's no apparent reason why actinic shouldn't be able to send the email.

Mike

[NormanRouxel]

The error was:
58327Gxxx.Jxxx@btinternet.comError returned from SMTP server (6: 250 <Service@mysite.co.uk> is syntactically correct

That's a bit wierd as a 250 response generally means OK and not an error. Error responses start with higher numbers.

Norman

[I-CC]

Have you tried changing the SMTP detail from your mail.xxxxx. to just "localhost" without the quotes.

Seems to work 99/100 times.

[Mike Hughes]

I just tried changing to 'localhost' and get the same problem.

I also see another error message (probably more often than the other one):

**********************************

The error was:
58325xxx.xxxx@btinternet.comError returned from SMTP server (7: 550-Host wh1.korambayil.com (www.mydomain.co.uk) [66.246.37.207] is not permitted

***********************************

I don't know if this helps anyone to figure out what's going on here.

Thanks.

Mike

[I-CC]

Is the error you report from pressing the Test button within the Network Settings or from actually trying to send an email out from the Actinic application?

The test button had some problems in previous versions reporting failed smtp server when infact if you updated the site they worked, but not sure how much this is affecting you at the moment.

[garyhay]

Seen a btinternet address in there and if memory serves me right BT don't have SMTP mail

[Mike Hughes]

The error is from actinic business on my PC trying to send an order shipped email. When I use the 'test' button within Network Settings' I get the test email OK.

The BT address is the destination address, so isn't the problem (and I'm pretty sure my BT account does use smtp).

I got a reply from actinic support saying the problem is mine but not giving me enough of an explanation to help me much. I've asked them for a little clarification.

Mike

[I-CC]

Ok...

Next option to check on might be to see if the servers email settings are setup to send out emails from your IP address and domain name, that being the IP address that your site is on, and not your ISP login IP address.

[MikeW]

Hi,

Not sure if this is a coincidence but after several months without problems I've suddenly seem to have the same problem.

That is emails are no longer being sent and when I try to send a mail within Actinic I get the following error. I've tried using a different smpt server but get exactly the same error. I'm completely baffled!.

Failed to communicate with the SMTP server.

Possible Cause:
Network transmission problems.

Recommendation:
Retry

Resolution:
If retry fails, check your SMTP settings
or contact your ISP.


The error was:
58317mikew@eu-golf.comError returned from SMTP server (3: 530 Authentication required


Command: send Filename:

[NormanRouxel]

Mike,

Your error 530 is that your SMTP server requires you to Authenticate yourself.

Actinic doesn't support Authenticated SMTP (but had better start doing so pretty soon in my opinion as this problem is cropping up more and more ).

If this used to work in the past it's possible that your host has changed from simple SMTP to Authenticated SMTP without telling you. I'd talk to them.

Norman

[MikeW]

Hi Norman,

Yep you are absolutely correct, they have changed to authenticated mail. This is a big problem, luckily I had an account with a host that doesn't authenticate so I'm using them.

Hopefully authenticated mail will be a feature on the next release!

Thanks again for you assistance.

Mike