Error in transferring files

[Fluvius]

Hi,

I'm writing on behalf of someone who is experiencing a problem updating their Actinic website. I don't have Actinic currently installed on my PC, so I can't resolve it myself, so I'm relying on some kind soul out there to help
Here's the message they've sent me:

Have tried to update our website and after the initial steps are ticked, it then seems to hang at "sending base files". It then times out and I get the message below.


An error occurred while transferring files to the web site.

Possible Cause:
Network timed out
Network is down
FTP server is down
Remote server disk is full
The permissions on the file or directory on the remote
server are locked
If the file being sent is a CGI script
(nqxxxxxx.pl or caxxxxxx.pl) someone else may be
using the same CGI script ID as you.
Recommendations:
Abort
Resolution:
Re-establish your network connection
Be sure the FTP server is running
Try re-installing the web site when the network is not so busy
Make sure the disk is not full on the remote server
Make sure the website and cgi-bin directories
on the remote server are writable
Make sure the files in the cgi-bin and website are writable
Make sure your CGI script ID in the Advanced |
Network Setup... dialog is unique for your web serv er.

File: bb000001.pl

Any ideas why this is happening and how to cure it?

Thanks in advance,
Tony.

[pinbrook]

Re-establish your network connection
Be sure the FTP server is running

can you connect via FTP

Try re-installing the web site when the network is not so busy

try again later

Make sure the disk is not full on the remote server

ask your host

Make sure the website and cgi-bin directories
on the remote server are writable
Make sure the files in the cgi-bin and website are writable

check permissions on cgi-bin (755) and acatalog(777)

Make sure your CGI script ID in the Advanced |
Network Setup... dialog is unique for your web server.

run the network set up wizard