Announcement

Collapse
No announcement yet.

SSL Problems

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

    SSL Problems

    We are using a valid SSL that we own. The SSL is accessed at a second URL.

    There is a problem with Actinic checkout and we don't know why. Rarely we make it through checkout to the end. Sometimes we get to the checkout page after completing the invloice data and sometimes we don't.

    Here is an example of our configuration.

    Our Actinic website is at http://www.mycompany.com and the SSL is at https://www.mySSL.com/mydir/

    The view - bus settings - payment - The SSL is checked on for checkout and payment only.
    Configure method is "Standard SSL"

    In network settings, the Normal url's are okay. These worked when we used the Java applet for credit cards. We are just now changing to SSL as some customers could not display the Java applet.
    The SSL url's are the same as the normal except the cgi-bin url is now
    https://www.mySSL.com/mydir/

    The scripts are loaded okay to the correct directory.

    The site works until checkout.

    The first pages of checkout loads okay with the call to
    http://www.mycompany.com/cgi-bin/ca000001.pl?ACTION=SSLBOUNCE&URL=https%3a%2f%2fwww%2emySSL%2ecom%2fmydir%2fos000003%2epl%3fACTION%3dBegin%2521

    The shipping, etc are selected and when the submit button is pressed, the invoice form shows up okay at
    https://www.mySSL.com/mydir/os000001.pl

    We complete the invoice fields, and when [next] is pressed, sometimes the next page is okay. Most of the time we get
    " The page cannot be displayed
    The page you are looking for is currently unavailable. The Web site might be experiencing technical difficulties, or you may need to adjust your browser settings."

    Any ideas would help.

    #2
    You have got your secure CGI-BIN directory under a diffrent domain. Do you know whether this is located on the same physical server box as the non-SSL server, or it is on a different server box?

    If it is the latter, is the path from the secure CGI-BIN directory to the catalog directory available as a network file path? If it isn't then the site will not work.

    There is extensive help for this in the built-in help. Go to:

    'Advanced - Putting Your Store Online | Setting up an Actinic store on both an HTTP and an SSL server'

    Comment

    Working...
    X