Discount display issue, its correct but moves around !?!

[davidandrew]

This is a strange oddity we have discovered.

Discounts have been set up in the shop and are show correctly in the shopping cart but the place they are shown changes so not giving clear and concise information. The discount is correct but it moves position in the shopping cart list depending on the number of products placed in the basket - hmmmmm !?!

What I did on my local machine was use the 'Business' theme for the shop and then added products sequentially. At each stage I took a screen shot and uploaded them to here http://www.tattoofashion.com/temp/ to illistrate the issue. The strangeness starts at item 3 and corrects itself at item 5 !?!

This is how it works on the live site also so needs to be addressed asap.

Pls if anyone at Actinic support can help it would be most appreciated.

Dave

[Nadeem]

Hi Dave

Pls if anyone at Actinic support can help it would be most appreciated.

If you would like Support to look into this, then i would suggest in registering a ticket on: http://www.actinic.co.uk/support/register.htm. Especially if its an urgent problem, Normally in Support, if there is a thread unanswered within 2 working days, then we will answer it.

On the screenshots shown on your example, the discount are on the per product level. Check in "View | Discount and Surcharges Setting | Miscellaneous", for "Show Discount Description", that you have ticked it for "Above the List of Product"

Kind Regards

[davidandrew]

registering a ticket on: http://www.actinic.co.uk/support/register.htm. Especially if its an urgent problem, Normally in Support, if there is a thread unanswered within 2 working days, then we will answer it.

I took your advice and registered for a ticket.

On the screenshots shown on your example, the discount are on the per product level. Check in "View | Discount and Surcharges Setting | Miscellaneous", for "Show Discount Description", that you have ticked it for "Above the List of Product"

Regards the discount setting it is as you have described.

I'll post back here when I get some more info.

[davidandrew]

Still looking for solution.

[James M SellerDeck]

Hi there

Do you have a ticket number for you registered you're query, I can check up on that and see the status of it.
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