Multiple Discounts Not Working!

[Simpsons]

Hi,

I have a range of shampoo products for which I offer 10% discount on orders of 4 or more bottles. I have created an appropriate group and discount for this specific order quantity which works absolutely fine.

From time to time I also offer an additional promotional offer to run along side the regular order quantity discount which is as follows:

Buy any 6 (4 Litre) bottles and get the cheapest one free. (PLUS 10% OFF.)

If a customer purchases 1 (4 Litre) bottle then Actinic informs the customer of the promotional offers available to them.

However, if the customer orders 4 (4 Litre) bottles, the 6 bottle promotion disappears and is no longer offered. If the customer orders 6 bottles they only get 10% discount - no free product!

Am I therefore right in thinking Actinic can only offer one discount promotion?

If someone can clarify this that would be great.

Thanks
Kevin Simpson

[wjcampbe]

Can you check your settings? There is a checkbox that restricts customers to one discount - need to make sure this is clear for both discounts.

[Simpsons]

Hi Bill,

Yes I checked this and there are no restrictions of discounts offered.

If there were, then I guess Actinic wouldn't offer both discounts at the 'shopping basket' preview.

Any more ideas?

[wjcampbe]

Not sure which order you have the discounts listed in, but try reversing the order. The listing should be in value order, with whichever involves the lower pre-discount cost coming first.

[Simpsons]

Dear Bill,

I've tried reversing the order and although it works (to a degree) there are still a few issues as described here after.

Order 6 (4L) bottles and Actinic will correctly discount the order by the value of 1 cheapest (4L) bottle. However, since you have purchased more than 4 bottles in total you should also receive 10% discount off the entire order.

Unfortunately this second level of discount doesn't occur unless you purchase 10 (4L) bottles in total (ie. 6 + 4 bottles). In addition Actinic is only discounting the additional 4 bottles not all 10.

Although this proposed discount structure is quite simple, I appreciate I might be asking too much of Actinic. However, if anyone has any ideas please let me know.

Thanks
Kevin

[Nadeem]

Hi Kevin

Please make sure in "View | Discount and Surcharge Settings | Miscellaneous", that you have not got ticked "Allow Only One Cart Content Discount Per Order", or in the "Cart Contents" tab, you have ticked "Only One Reward Per Order".

Kind Regards