Catalog import into Business - cookie problem

[seemore]

Hi

I created a site for a client in Catalog for retail sales and now have set up the same shop in Business for trade customers. Currently, testing on http://www.southernartists.co.uk/acatalog. I imported the Catalog snapshot into Bus with no problems, except when trying to log in - User: seemore Pwd: graphics, I get the following message...

This shopping application requires permission to use cookies on your machine, but this has been denied.
This can be for several different reasons, etc. ... I'm afraid that we cannot complete your request.

I have found that several people have had similar problems and tried to fix using, eg: Help > Troubleshooting > Purge Session Files with no luck.

I have tried using PC - IE & Firefox and Mac - Safari, Firefox with same results. I am not using any software firewall as I have a hardware firewall built into my router.

Any help and ideas to solve this gratefully received.

Nigel

[Nadeem]

Hi there

Strange this is that when i went onto your site, and put the username and password in, i get "No such user (or invalid password...) " message.

Kind Regards

[seemore]

Hi Nadeem

I've purged the session files again and uploaded the changes and it has let me log in, but with the cookie error again - to confirm: User seemore pwd graphics

Many thanks

Nigel

[Nadeem]

Hi Nigel

Okay now getting the error, Hmm you input type on your form seems to be incorrect.
When checking the source i see

<FORM METHOD=POST ACTION="/cgi-bin/bb000001.pl" >

 <A NAME="top"> 
                  <INPUT TYPE=HIDDEN NAME=RANDOM2 VALUE="NETQUOTEVAR:RANDOM">
                  </A>

However on a default site which works it is

<FORM METHOD=POST ACTION="http://localhost/cgi-bin/bb000001.pl" ><INPUT TYPE=HIDDEN NAME=PRODUCTPAGE VALUE="catalogbody.html"><INPUT TYPE=HIDDEN NAME="ACTINIC_REFERRER" VALUE="http://localhost/acatalog/">

Please could you compare your "Act_LoginPage.html" with the default, which is in "C:\Program Files\Actinic v7\Formats\Themes\BusinessCSS\Act_LoginPage.html"

Kind Regards

[seemore]

Hi Nadeem

I've just spotted your reply! Don't know how I missed it, but ...

I printed out the Act_LoginPage.html from both the site and the BusinessCCS but cannot find any differences - even laid each printed page on top of the comparable BusinessCSS page on a lightbox but both look the same.

Not sure what to do next?

Many thanks

Nigel

[Nadeem]

Hi Nigel,

Okay please could you attach your Act_Primary.html file onto this thread, so i can check it for you. Your primary template should be kept: "C:\Program Files\Actinic v7\Sites\Underground Business\Act_Primary.html"

Kind Regards

[seemore]

Hi Nadeem

Act_Primary attached - I originally edited it in Dreamweaver MX2004 for the client's Catalog site version.

Many thanks

Nigel

[Nadeem]

Hi there

I see what happened, if you edit your "Act_Primary.html", you will see the following line:

 <INPUT TYPE=HIDDEN NAME=RANDOM2 VALUE="NETQUOTEVAR:RANDOM">

Change this to read:

 <INPUT TYPE=HIDDEN NAME="RANDOM" VALUE="NETQUOTEVAR:RANDOM">

That should fix it

Kind Regards

[seemore]

Hi Nadeem

Many thanks for spotting that! I must have duplicated a bit of code in Dreamweaver when setting the page up and, of course, Dreamweaver added the '2' suffix to the hidden name. I also discovered a missing <TR> which I have replaced and all seems well now.

Many thanks for your help - greatly appreciated!

Nigel

[Tiger]

I am having exactly the same problem...

Hello all.

I too have attempted to upgrade from Catalog to Business and am experiencing exactly the same problems with customer account logins but I don't seem to have the same rogue code in my Primary template.

Anyone got any ideas on what else might be wrong?

[Bruce]

Hi,

Have you checked your existing Act_LoginPage.html within the Site1 folder with the original in the Format | Themes folder?

Kind regards,