New Urgent PayPal problem today - anyone else find this?

[PA.com]

Hi.

Is anyone else experiencing problems with Paypal today?
I (and my customers) can complete a transaction from my site using Paypal right up to the point where I need to press the button 'Return to Merchant' (in order to pick up digital download files and get the store receipt).

I then get a screen saying 'A General Script Error Occured'
Error: The input is null
Contact the site owner...

and the digital download files are not available.
If anyone else is having problems, or recognise this problem from the past, please let me know, so I can decipher whether it is my site or PayPal that is at fault.

Cheers,

Paul

[Nadeem]

Hi there

Did you test this today? Is it working fine. I have not seen this happening with any other Actinic client. Did you check with Paypal if they were having problems?

Kind Regards

[PA.com]

Yes, after several days of frantically searching through other forums and phoning technical help I managed to resolve the problem yesterday.
The problem was apparently that PayPal had changed the behaviour of their return URL and IPN setups, without thinking to tell anyone. Hence my customers were not being directed back to my site to collect their receipt and the digital download files they had just purchased. Grrr.

In the end, the problem boiled down to the fact I had to add the following line of code to the OCCPayPalTemplate:

<input type="hidden" name="rm" value="2">

then upload to the host-server and hey presto. I'm very glad (but slightly surprised) this is not affecting anyone else.

Thanks for taking an interest Nadeem,

Paul

[svpcomm]

Similar or same problem experienced

We are suffering a similar issue in that customers are not redirected to the order confirmation page. This was first reported yesterday. The last customer to mention it quoted the same error message.

Paul, we've tried the fix you have mentioned and it hasn't worked. Where did you insert the line

<input type="hidden" name="rm" value="2">

in OCCPayPalTemplate?

Thanks,

Chris

[PA.com]

Hi Chris,

I put that line just before the </FORM> line near the bottom of the Act_OCCPayPalTemplate.html file (which as I'm sure you're aware can be edited through the Template Manager). If it still doesn't work with value="2" perhaps try value="1" instead. Or try removing all the quote marks.

If this doesn't work, perhaps you should look at the PayPal Developers' Forum. The link below takes you to the topic where the problem you are experiencing is being discussed:

http://www.paypaldev.org/topic.asp?TOPIC_ID=10455

I think quite a lot of people are getting annoyed about PayPal's sudden implementation of new IPN behaviour. Be nice of them to tell us in future...

Best of luck,

Paul