Check Out Issue - HELP!!!!

[melinda]

Has anyone encountered an issue where the following blue text has been added to the check out - which will not allow you to complete the check out process?


Invoice Address
Name/Cardholder:
Company:
Address Line 1:
Address Line 2:
City:
State: California
Zip Code: INVOICEPOSTALCODE90016

Country: INVOICECOUNTRYUnited States

Phone Number:
Fax Number:
Email Address:
INVOICEPOSTALCODE INVOICECOUNTRY

[Nadeem]

Hi there

These fields are required, so the customer will need to type in the boxes and then proceed to click on the next button

If you would not like them to be a required field, then simply go to "Design | Text", click on the checkout Tab, then click on the Invoice Address Sub-tab

On here you will see Post Code / Zip Code and Country, there will be two check boxes, one to show, the other to be required. Simply untick the required one and then update the site

Hope this helps

[melinda]

Thanks, but the issue is with the code...

The issue is that this code is not reloading or grabing the correct information at the time of check-out....

What you see on the screen is what I listed in last post...

It will not clear out even when you hit the "CHange" button...

The issue is somewhere within the code....

Computer froze last week while program was open - the items that were effected were the shipping fields...

i.e. - INVOICEPOSTALCODE AND INVOICECOUNTRY AND SHIPDIRECT

This text is in these fields at the time of check-out while you are ordering online - there is no way to clear it out of there - The form is not validating the information correctly.....therefore putting this information in front of the actual zip code or country which the customer had typed in.......

[cdicken]

I have one suggestion.

Go to 'Design | Text | Website | HTML', click on 'Go to' and search for ID number '2067'. Replace the code in there with the following:

<TABLE WIDTH="100%" BORDER="0" CELLSPACING="0" CELLPADDING="0"><TR><TD ALIGN=LEFT>%s%s%s<INPUT TYPE="HIDDEN" NAME="%s" VALUE="%s"></TD><TD ALIGN="RIGHT"><INPUT TYPE=SUBMIT NAME="ACTION" VALUE="Change"></TD></TR></TABLE>

See if this works.

If that doesn't work, try copying a default set of Act_Order0x.html templates from '/formats/themes/BusinessCSS' (for CSS themes) or from '/formats/themes/Business' for non-CSS themes.