Help! Closing tag error in Business

[seemore]

I've tried finding a closing tag error which is visible once you are logged in, currently testing: http://www.southernartists.co.uk/acatalog/

Username: info@seemoregraphics.co.uk
Password: seaside1

I would be really very grateful if somebody has idea to where I can find this error. I've looked at the Act_Primary in Dreamweaver but cannot see where I have gone wrong.

Many thanks

Nigel

[magicalwonders]

Hello Nigel,

You appear to have the following code in Act_CatalogBody...

<SPAN CLASS="actwelcome">">

You've got an extra "> on the end.

Hope this helps

Myles

[seemore]

Thank you Myles

I did spot that one, but looking at the Act_Catalog body I still couldn't see any obvious error. I guess when I customised the Act_Primary I've screwed something up but, for the life of me, cannot find it!

It's probably staring me in the face, but just cannot see it!

Thanks

Nigel

[magicalwonders]

Hello Nigel,

I don't think the Act_primary is to blame. Can you post a copy of the code that appears in your Act_CatalogBody prior to the form tags.

Myles

[wjcampbe]

I'd love to know what it is you are seeing. I have visited the site from several browsers and I still can't see what it is you think is a problem.

[seemore]

Hi Guys

Bill - when you sign in you see the blue band and the 'Welcome to the Online Store'. Just before that message it says '">Seemore Graphics' which is showing the closing tag.

Attached are the Act_Primary and Act_CatalogBody files.

Thanks again

Nigel

[wjcampbe]

Nope - sorry but I just do not see that page. When I log in I go straight to the page that starts with Showroom.

According to the help there is an entry in Design | Options - Layouts tab for the login template which creates a page called login.html - have you checked that?

[seemore]

That's the page with the error on. Just above the 'Showroom' graphic there should be a blue band showing. It is at the beginning of that blue band where the closing tag is appearing before the word 'Seemore'.

Nigel

[magicalwonders]

Hi Nigel,

I can't see anything obviously wrong with the two templates. However the following code is being produced and referenced to the act_catalogbody.

<!-- CatalogBody HTML begin -->
<!-- Insert HTML for the top of the catalog body -->
<!-- If customer accounts are in operation the following line will display -->
<!-- welcome message and a LOGOUT button -->
<table border=0 width=100%><tr><td align=center bgcolor="<SPAN CLASS="actwelcome">">Seemore Graphics<b>Welcome to Online Catalogue</b>&nbsp;</SPAN></td></tr></table>

I don't use customer accounts, so am not familiar with how the welcome text is input. It might be worth checking the area you wrote "Seemore Graphics" as the error is right before that and following Span Class="actwelcome">

The reason Bill couldn't see this error is that it is very hard to see. Black type on this shade of blue background is almost invisible when viewed in Explorer. I missed it myself the first two times I looked. It might be an idea to re-think the colour scheme for this banner. Talking of background colours, the bgcolor above appears to be "actwelcome" which I'm sure isn't correct. Have a look at where you've specified the bgcolor as that might lead you to the other error!

Myles

[magicalwonders]

Hi Nigel,

I've had a quick look in the AUG. If you go to Design/Text click on "Go to" and type 1969. This is where the line <Span Class="actwelcome"> is coming from.

You may have edited this at some point and accidentally included an extra "> tag. It's worth a quick check.

Myles

[wjcampbe]

<td align=center bgcolor="<SPAN CLASS="actwelcome">">

Still can't see the rror on screen but I see how the end tag is being orphaned here. This code should read

<td align=center bgcolor="<SPAN CLASS='actwelcome'>"> OR 
<td align=center bgcolor='<SPAN CLASS="actwelcome">'>

otherwise the text is being truncated at the opening " for actwelcome. It is an unusual segment of code.

[seemore]

Thanks Guys

I've just got more info ... I've been 'training' my client today with the customer accounts part of Business and it appears he has added other Upsell functions from a 3rd party (Drillpipe?) to a Catalog site I originally created for him with no error problems. It now transpires that these stemmed from when he updated his Catalog site with those functions and he gets the same errors in his version of Catalog, which I didn't know about until today!

As I was unaware of these errors, I took his Snapshot of Catalog and reworked it into the Business version you can see. The part with closing tag and 'Seemore Graphics' text appears to be generated by the test Business account which I set up, but I am still struggling to find the exact place where this occurs and don't know if this is connected with the above Drillpipe additions. I have looked at and followed your suggestions with no joy.

BTW I've edited the Actwelcome style sheet to display text in white, so this should be clearer to see, but then the closing tag will also be clearer to see! I'm in and out of the office today, but will upload the updated site later today. The main thing is it doesn't affect online ordering, etc.

Thanks for all your efforts, but I am still struggling to find the exact cause and I hate to leave something like this unfinished, even if it didn't start at my door!

Many thanks

Nigel

[magicalwonders]

Hi Nigel,

What makes this tricky is that there doesn't appear to be any reference to actwelcome in help or anywhere else that I could see.

It's the sort of problem that would drive me nuts!

I was wondering if actwelcome serves any purpose other than a bit of blurb?
Would it affect the login process if you didn't use it? If not, you could comment it out of the act_catalogbody and code in your own "welcome". Just a thought.

Myles

[seemore]

I think that it will probably be the best to comment it out if I can't figure it out, but like you say, it does you nuts as to what the cause is.

Thanks again

Nigel

[wjcampbe]

Have another look at my post #11 - one of the two sets of double quotes has to be changed to single quotes to get the HTML to parse successfully.

Can you edit the Design | Options text that Myles pointed you at in post #10 to single quotes and upload again.

BTW - I found the text by dragging my mouse over the black bar above the Showroom heading.