Surcharge not Passing to Worldpay

[Bruce]

Hi Dave,

Can I have an updated snapshot to have a look at and can you tell me if you have upgraded to v7.0.5 as yet. When I got the snapshot the last time ( v7.0.4 ), development tried it in v7.0.5 and could not replicate the problem.

Kind regards,

[NVL]

7.05 Snapshot sent last week Bruce.

[NVL]

Bruce - I sent you the 7.05 snapshots as requested over a week ago, any update?

[Bruce]

Hi David,

I have reaised a support query on your behalf on this issue. Development have not been able to replicate this issue too. They would like to know if the buyer is doing anything unusual during the checkout, anything that you can find out from your customer and pass on will be helpful in trying to figure out why this is happening.

Kind regards,

[NVL]

I had already conducted a survey in that regard and the customers (all registered clients) made no action "unusual" from previous transactions.