Order won't complete

[siwalker]

Hi all,
Got an order that stubbornly stays on the pending list. It has been subject to a backorder; and the backordered bit then had an extra product added - so there are two entries for the order in the pending list. Both bits are now completed - payments are there, items shipped, invoices printed - but they refuse to budge. Is there any way to force orders to complete?
I've actually had this happen twice before - both times with orders that got 'fiddled about with' a lot. First time I resorted to deleting the order; on the second occasion running some report or export caused it to magically complete but I don't recall precisely what report/export function.

Cheers,
simon
Cult Pens

[Mike Hughes]

Check that the payment on the original order doesnt show excessive payment, or partially paid. This can happen when a backorder has bits added or deleted.

failing this, just select the order, right click and then 'export' it. This will bypass the normal rules and nove it to completed.

Mike

[siwalker]

Thanks for that. Went in to the original order and it was showing partially-paid. Added a payment and it all completed quietly.

Cheers,
simon