Printing Orders - urgent

[Olly]

Its probably me being stupid but i have just recieved my first order and am trying to print the CC details for processing. At the moment i only appear to be able to print an invoice for the order.
Can anyone help me with this?

Also i can't find the credit card issue No. (3 digit number) where does this normally appear on the order?

Thanks
Olly

[bwalton]

Hi Olly

Not sure if i can help, but you should be able to get this information of the progress & payments tab when viewing your order.

I modified our invoice to add these details to aid input into our PDQ machine. We invoice from a seperate program, so customer does not get the Actinic Invoice.

Don't think they appear on the shipping note either.

Regards
Brian

[Olly]

thanks for your responce, not too sure i understand though!

I can view the details, apart from the credit card issue number, but need to print them off so that they can be passed on for processing.

I need to be able to view the issue number so that the order can be processed.
I have since ordered two test products, one giving an issue number and one not. after looking at the orders in actinic i cannot see where this information is stored.

Thanks for your help
Olly

[bwalton]

Hi Olly

I assume you have checked to make sure that this is selected in your SSL configuration section under view/business settings/payment and security/configure method.

Brian

[ChrisL]

Issue Number

Hope you won't mind this: do you need an issue number for this card. Some Switch/Maestro do not have them. Assume issue 1 in that instance.

I also recall, when I used offline cards, ocasional printout problems. The problem is that Actinic can default to American paper sizes in the print output. It is worth 'drilling down' in the printout prompts to the point you can make sure your printer is set, from Actinic's point of view, to A4.

Finally, and again referring to past experience, you could always 'phone the customer. Explain that, for whatever reason you have no record of the issue number (don't blame them!!) and suggest you read the card number and expiry information back to them for them to confirm. It is important to do it that way, as asking them to give you their card details in answer to a 'random' 'phone call, could well make them doubt your integrity.

[Jan]

You can see the credit card details in the credit card schedule report and also on the data entry report (this has to be enabled on view / business settings / order processing tab to get it to appear as an option).

Regards,