Digital Downloads

[NVL]

It's back again...

The client order email and the confirmation page fail to display the digital download link, files are present in the /acatalog/DD/ folder.

Shipping set to 'auto'.
Catalog order processing is 'bypass'.
Version is '7.05'

[Bruce]

Hi,

What is the Expiry period set to in View | Business Settings | Ordering ?

[NVL]

Hi,

What is the Expiry period set to in View | Business Settings | Ordering ?

24 Hours...

[Bruce]

Hi,

Have you done a complete refresh of the site lately? Can you try that and then place an order to see if the DD link appears, if not you will have to raise a support query so that someone can take a look at a snapshot of the site.

Kind regards,

[NVL]

Didn't work - you have a recent snapshot from my enquiry about the surcharge / discount issues.

[Bruce]

Is that a v7.0.5 snapshot or 7.0.4 ?

[NVL]

Unsure Bruce what you were sent...

However further to my other posting today I still have problems with Digital Downloads and the Discount / Surcharge module so shall send you one again for most recent update.

Dave.

[Bruce]

Looking forward to the new snapshot, have asked for it on the other thread ..
http://community.actinic.com/showthread.php?t=16108

Kind regards,

[NVL]

Sent as per above - if not in your email let me know and I shall resend.

Also sent further evidence from Worldpay alert email and Actinic order confirmation emails with conflicting information shown.

[Bruce]

Hi Dave,

I do not have the email. Can you please resend.

Kind regards,

[NVL]

Hi Dave,

I do not have the email. Can you please resend.

Kind regards,

All on the way to you by email right now...

[zmagyar]

What is the payment method used on the site? Does it happen to all payment methods or only a few ones?

Actually DD links are displayed to the buyer in case of PSP orders only when the PSP authorises the transaction. This may happen later than the receipt/email generation in which case the links are not available. I seem to recall this problem was down to PayPal most of the cases.

Regards,

[NVL]

PSP - Worldpay
Account - Invoice with order

Happens with both.

[NVL]

Ten days on - any updates...?

[Bruce]

Hi David,

Sorry for the delay in getting back to you on this, the reason is that we have been testing and have not been able to locate what exactly is causing the issue. Development have experimented using your site snapshot on all possible scenario's and have not been able to replicate the issue.

The only reason for the DD link not appearing in the client email and confirmation is if the payment for the particular orded was not authorised by the PSP, in this case Worldpay.

I will raise an email support ticket for this issue and will continue it from there. Will send you a mail with the email ticket number.

Kind regards,