user-defined field not showing

[marknc]

I have used the User-Defined field at the checkout for Offer and Voucher Codes.
The following tags appear in the customer email:
<Actinic:BILL_USERDEFINED/><Actinic:BILL_USERDEFINED_SEP/>
right after the email address tag.
I cannot understand, when this box is filled in by a customer placing an order with a code, why it doesn't appear on the customer email?
Can anyone help please?
Mark

[Bruce]

Hi,

Did you at any point edit any of the checkout phase templates? I would suggest replacing it with the original from C:\Program Files\Actinic vX\Formats\Themes\Business. Update the site and see if the issue persists.

Kind regards,