Done button error

[netatech]

Hello,

After a registered user completes an order, they arrive on the final invoice page. We're running into a bit of trouble when they click the "Done" button. Once again we're staring into the ugly eyes of that "No such user (or invalid password...) " page.

Does anybody have any ideas why this is?

We've tried changing the Actinic code above the Done button so that it sends them to catalogbody.html and we've also tried changing the REFPAGE variable to be the home page as well.

The order comes through, but it's not exactly encouraging to the customer.

Thanks for your help. Brendan

[cdicken]

Hmm...

This is certainly very odd behaviour. The first thing I would try would be to put a link into the receipt template of the following form:

http://your.URL/cgi-bin/ss000001.pl?SECTIONID=catalogbody%2ehtml&NOLOGIN=1

This may only work in v5 onwards though.

[netatech]

Chris,

Your idea didn't quite work, but it got me brainstorming a bit. Basically I've ended up replacing the Done button with a "Return to Catalog" link which takes them back to the catalogbody.html page. Now... the only difficulty with this is that if they proceed to begin another order (even though this is unlikely) they are not logged in anymore. I couldn't figure out which would be the correct link to send them to so that if they are logged in they stay logged in, and if they aren't then they don't get any weird messages. Any ideas?

Brendan

[cdicken]

Shame that didn't work.

Rather than forward them to the 'catalogbody.html' page, you could send them to an intermediate page which says something like 'Thank you for your order, you are now logged out'.