Funny crash where backups did not help

[wjcampbe]

Folks,

Not a request for help, just a warning story.

I have mentioned several times how I make multiple daily, weekly, monthly backups and thought it worth mentioning that I had a little crash today where none of those helped me.

I did a site refresh earlier this evening and got the dreadfull message - different checksum value dah dah dah which told me my .fil files were out of synch between the PC and the website.

So I trotted off over here to the forum and did a search, found advice to delete the .fil and .cat files on both the server and the PC and then refresh.

I FTP'd to the site and deleted the .fil and .cat files - came back to the PC and did the same - then tried to refresh - NO RESPONSE. Tried to upload - NO RESPONSE. Tried to download the orders I could see on the web NO RESPONSE. Tried to get the orders by FTP - access denied!!

I went to troubleshooting and ran the Actinic Diagnostics - a bunch of files that should have been in the Windows/system folder missing.

Now I did not want to do a full purge and refresh and lose the orders, and was also pretty sure that would not work anyway, so I tried re-installing the 7.0.5 upgrade patch from last week. No change.

I went to the Actinic Support download page and downloaded the full 7.0.5 upgrade, installed that and thankfully the problem was solved.

Now I've added the Windows system folder to the daily backup.

[jont]

Thanks for the tip Bill. Glad you are up and running again.

[Jan]

Have you uninstalled any software from your machine recently? If so that could explain where you system files went to. Glad it is sorted now.

Regards,

[Doc]

Bill
Glad you are OK now...why do you think it happend and installing the upgrade did the trick?
cheers

[wjcampbe]

As Jan said, a software uninstall, or Windows upgrade, Adobe upgrade deciding I did not need that version of that file - a bad hard disk sector - who knows?

Installing the upgrade (which was not really an upgrade because I was already on 7.0.5) presumably re-installed the correct version of the OCX or dll that caused the problem.

The beauty of computing is that there could even have been another temporary problem and everything I did could have been totally useless and the sequence of events entirely co-incidental.

I still think its worthwhile backing up the system folder, which previously I did not do.

[Doc]

Bill
I do backups and snapshots..but I tested my snapshot to try and do a recovery from snapshot..it didnt work..so I am a bit nervous
TIA
and cheers