'Error in catalog order' Email

[whirlex]

From: catalog@bathroomexpress.co.uk [mailto:catalog@bathroomexpress.co.uk]
Sent: 29 October 2005 12:28
To: catalog@bathroomexpress.co.uk
Subject: Error in Catalog order

Following error has been displayed to a customer: The order details sent by the Java applet or secure server do not match the order details stored on the web site. Your order has not been placed. If this problem persists, please use another payment method.

Invoice To:
Salutation (Mr/Ms/etc.): miss
Name on Card walker
Company: xxxxxxxxxxx
Cardholder Address Line 1 xxxxxxxxxx
Cardholder Address Line 2: xxxxxxxxxxx
Town/City xxxxxxxxxxxxx
County/State/Region xxxxxxxxxx
Postal Code: xxxxxxxxxxx
Country: xxxxxxxxxx
Phone Number (must be land line not mobile) xxxxxxxxxxx
Fax Number: xxxxxxxxxxx
Email Address: vanessa@bathroomexpress.co.uk

Deliver To:
Name: walker
Job Title:
Company: xxxxxxxxxxx
Delivery Address Line 1: xxxxxxxxxx
Delivery Address Line 2: xxxxxxxxxxx
Town/City xxxxxxxxxxxxx
County/State/Region xxxxxxxxxx
Postal Code: xxxxxxxxxxx
Country: xxxxxxxxxx
Phone Number: xxxxxxxxxxx
Fax Number: xxxxxxxxxxx
Email Address: vanessa@bathroomexpress.co.uk
Daytime phone number (Not Mobile)

Calling Address: 80.168.5.226

This was placed as a test order by a collegue, it seems to be isolated as in I can now put thgrough an order fine. Just a bit worrying that it happened.

By the way we are going through SSL

Any one seen it before?

TIA
Ben

[Bruce]

Hi Ben,

This error is generated from within Actinic, see Design | Text | Goto | ID 360..

It happens when the order script finds an ivalid character or reference in the Order number or the order blob reference, this is done by checking the Safer Encrypted Data. Could happen if a person went to checkout / SSl page and entered an invalid character for any one of the fields and then hit the browser back button to return to the site and then again returned to the SSL page. This is to ensure that the details entered match up.. was ship to an address other than the invoice address ticked while placing this order.

It is usually not a regular occurance, actually first I have heard of it. If you look at the error log for your site ( error.err in teh acatalog folder on teh server) you should get a fair idea as to why this happened.

Kidn regards,

[whirlex]

well that pretty much explains that! thanks alot Bruce

Ben