V7 Bug (removing add to cart button)

[Buzby]

I keep getting a recurring problem in V7.04 which is removing the “add to cart” button on the main product and all duplicates.

I am unable to make new duplicates as these have the same problem and the only fix I can find is to delete the products and start again. Seeing as I have another 250 products to add this month I don’t want to be doing this unneeded maintenance.

You can see the problem here although it may be fixed by time you view it.

http://www.qualitysilver.co.uk/acata...um_Bangle.html

I have around 2500 products on the site and do not have the time to keep checking that all products are active and generally only find the problem when a customer e-mails me that they would like to purchase the item and can’t. Unfortunately most people do not notify me and just walk away.

I would appreciate any advice or fix.

Regards

Jason

[wjcampbe]

Go to View | Business Settings and untick the Compact HTML/CGI box, then do a local Preview of the page and View | Source - check to make sure the products are all using the same template - it looks as though there are two product templates in use on the page.

(Don't forget to re-tick the Compact HTML/CGI before you do your next upload)

[Buzby]

Bill,

just before Ido this I do have different extended info templates on the page as I tend to use different templates for different manufacturers.

Is this what is causing the problem?

Many thanks

Jason

[wjcampbe]

No, the extended info should not cause this problem, only different product templates (one of which is missing some code OR has an error in the code) would cause this, normally.