Does actinic support 3 digit credit card security code

[Pam Williams]

In UK we will soon have to have customers 3 digit credit card security code in order to take "customer not present" credit card payments. Currently, I cannot find a field in my actinic version 4 system to prompt for the customer to input the 3 digit code together with credit card details when placing an order. So currently we have to telephone customer to get the code. Is there anyway version 4 supports this?
thanks Pam

[NormanRouxel]

Luckily I had V4.1.1 lurking on my system.

Try View / Business Settings / Payment / Credit Cards Accepted and for the appropriate card check the CVV2 field.

[Pam Williams]

Hi norman
i dont have a cvv2 field only have name of ccards accepted, start date and issue no.
pam

[cdicken]

Could I ask you to go to 'Help | About'. What version of Actinic are you using?

[Pam Williams]

Actinic catalogue V4
4.0.7.0.2.0.BASA

[cdicken]

CVV2 support was added in 4.0.8.

You should go to http://www.actinic.co.uk/support/downloads.htm then use the 'full version' upgrade to upgrade to 4.1.0, and then use the 4.1.1 'patch upgrade' to be on the latest v4.

[Pam Williams]

chris
is the upgrade a simple procedure only i have had so many problems lately that i do not want to jeopardise my system.
thanks pam

[cdicken]

Pam

The upgrade itself is simply a case of running a couple of executable files. You shouldn't have any trouble with the software - it's your hardware that seems to be causing you problems at the moment.

There are some belt and braces stuff you can do to always ensure you can get back to your 407 installation:

1) Copy your 'Sites\Site1' folder somewhere safe during the upgrade.
2) Make a note of all your 'Housekeeping | Security' details in a word document.
3) Make sure you also have the 4.0.7 installation files by downloading them from http://support.actinic.com/versions/
4) Make a note of your license key. This should be on the box you have. If it isn't, then you need to get it from the registry. Go to 'Start | Run' - type 'regedit' and use the folders at the left to browse to
HKEY_CURRENT_USER\Software\Actinic\Catalog4\Sites\Site1\Catalog
Then make a not of the value you see at the right hand side next to 'AuthorisationKey'