This question is purely for commercial webdevelopers who design for other customers...
As well as designing Actinic shops I resell hosting to my clients. I've just had a problem with one clients site where the hosting company did something to stop the scripts from working. It took a considerable amount of my time to prove this was the case, then get them to fix it.
How do you typically cover your labour costs for such a scenario? Do you charge the customer for your time? Do you take such time as being an overhead, or have a contract to cover it? Would you seek compsensation from the hosting company? (ha ha).
Your views would be interesting and appreciated.
Regards
Mark Brown.
As well as designing Actinic shops I resell hosting to my clients. I've just had a problem with one clients site where the hosting company did something to stop the scripts from working. It took a considerable amount of my time to prove this was the case, then get them to fix it.
How do you typically cover your labour costs for such a scenario? Do you charge the customer for your time? Do you take such time as being an overhead, or have a contract to cover it? Would you seek compsensation from the hosting company? (ha ha).
Your views would be interesting and appreciated.
Regards
Mark Brown.
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