Automated email response sent to customers

Does anyone know where the automated email response letter which is sent to customers when an order is successfully completed, would be located in the Actinic file directory?

Or would it be stored somewhere in the Actinic application where the email content would be entered directly into a specific field?

I wasn't the person who originally set up the company website, and as the person has since left, I need to make changes to the existing email being sent to customers. Can anyone help me find it's location?

[I-CC]

Under v4 they are not accessible from the application, but launch a windows explorer and go to the site1 folder of the v4 installation and then locate the Act_CustomerEmail.txt and Act_BuyerEmail.txt files.

These contain the bits which are sent to the customers when they buy online in the emails, with some being amendable, i.e. basic text, with the bulk created by perl scripts and positioned by the bulk markers you will see listed in the text files.

[Dalia]

Thanks a bunch! That's exactly what I was looking for!

I have found 3 copies of the Act_CustomerEmail.txt and Act_BuyerEmail.txt files as there are 3 sites that customers can order from depending on their currencies.
I just want to make sure that if I want to change the basic text content of the emails, I would need to do so on all 3 sites?

If I may pick your brains some more, is it possible to have more than 1 type of generic email response being sent out to customers depending on the product that they order?
If so, how can this be activated from the application?

Also, at what stage do the above-mentioned files get sent to the customer? Looking at them, I have no way in knowing which one is sent when.

The content of Act_CustomerEmail.txt is:
Dear <Actinic:CUSTOMER_NAME/>,

Thank you for purchasing our product. We have received and are processing the following order:

You should expect delivery within 7 business days.



******************************************************
Order Number: <Actinic:ORDER_NUMBER/>
Order Date: <Actinic:ORDER_DATE/>

Ship To:
<Actinic:SHIP_SALUTATION/><Actinic:SHIP_NAME/><Actinic:SHIP_TITLE/><Actinic:SHIP_COMPANY/><Actinic:SHIP_ADDRESS1/><Actinic:SHIP_ADDRESS2/><Actinic:SHIP_ADDRESS3/><Actinic:SHIP_ADDRESS4/><Actinic:SHIP_POSTCODE/><Actinic:SHIP_COUNTRY/><Actinic:SHIP_PHONE/><Actinic:SHIP_FAX/><Actinic:SHIP_EMAIL/><Actinic:SHIP_USERDEFINED/>

<Actinic:CART/>

******************************************************


Sincerely,
<Actinic:COMPANY_SALUTATION/><Actinic:COMPANY_CONTACT_NAME/><Actinic:COMPANY_CONTACT_TITLE/><Actinic:COMPANY_NAME/>
<Actinic:COMPANY_CONTACT_ADDRESS1/><Actinic:COMPANY_CONTACT_ADDRESS2/><Actinic:COMPANY_CONTACT_ADDRESS3/><Actinic:COMPANY_CONTACT_ADDRESS4/><Actinic:COMPANY_CONTACT_POSTCODE/><Actinic:COMPANY_CONTACT_COUNTRY/><Actinic:COMPANY_CONTACT_PHONE/><Actinic:COMPANY_CONTACT_FAX/><Actinic:COMPANY_CONTACT_EMAIL/><Actinic:COMPANY_CONTACT_WEBSITE/>

while the content of Act_BuyerEmail.txt is

Dear <Actinic:CUSTOMER_NAME/>,

Thank you for shopping at <Actinic:COMPANY_NAME/>.
We have received and are processing the following order:

******************************************************
Order Number: <Actinic:ORDER_NUMBER/>
Order Date: <Actinic:ORDER_DATE/>

Ship To:
<Actinic:SHIP_SALUTATION/><Actinic:SHIP_NAME/><Actinic:SHIP_TITLE/><Actinic:SHIP_COMPANY/><Actinic:SHIP_ADDRESS1/><Actinic:SHIP_ADDRESS2/><Actinic:SHIP_ADDRESS3/><Actinic:SHIP_ADDRESS4/><Actinic:SHIP_POSTCODE/><Actinic:SHIP_COUNTRY/><Actinic:SHIP_PHONE/><Actinic:SHIP_FAX/><Actinic:SHIP_EMAIL/><Actinic:SHIP_USERDEFINED/>

<Actinic:CART/>

******************************************************


Sincerely,
<Actinic:COMPANY_SALUTATION/><Actinic:COMPANY_CONTACT_NAME/><Actinic:COMPANY_CONTACT_TITLE/><Actinic:COMPANY_NAME/>
<Actinic:COMPANY_CONTACT_ADDRESS1/><Actinic:COMPANY_CONTACT_ADDRESS2/><Actinic:COMPANY_CONTACT_ADDRESS3/><Actinic:COMPANY_CONTACT_ADDRESS4/><Actinic:COMPANY_CONTACT_POSTCODE/><Actinic:COMPANY_CONTACT_COUNTRY/><Actinic:COMPANY_CONTACT_PHONE/><Actinic:COMPANY_CONTACT_FAX/><Actinic:COMPANY_CONTACT_EMAIL/><Actinic:COMPANY_CONTACT_WEBSITE/>

To me, they seem to be provding the same sort of information. Can u shed any light on this?

Hugely grateful,
Dalia.

[cdicken]

Act_CustomerEmail.txt is the one you want. Act_BuyerEmail.txt is just used when you have customer accounts with buyers.

[Dalia]

Thanks Chris. You've been a great help!

Cheers,

Dalia.