bounce page

[super cat]

hi all,
can anyone tell me what's wrong with my pages? problems started when i signed up with Protx.
when you add an item to cart.., it's suppose to show you what's in the cart then go back to the last page.
mine goes back to my main web page for some reason.

p.s i haven't put the full URL because this forum and threads show up in search engines.

i've refreshed the site but still no luck.

re: Protx success or failure pages not showing. Protx and actinic blaming each other........, wish i'd have just stuck to paypal


thanks

[Duncan Allan]

There is a code in one of the files that controls the bounce. It is in the Advanced Users Guide, sorry it slips my memory for now.

However I have checked my code and it is as it should be but does exactly what you describe. Others have said that it bounces back to the last place they were.

So until I can work out whats been going wrong I have made the delay 20 seconds hoping the customers will back button before the bounce.

Duncan

[super cat]

thanks Duncan,

i've now set it to "quantity in shopping cart" then the customer can then go back to whatever section they want...
would have much prefered to go back to the catalogue front.., but i can't do that so i'll stick with this.

still no luck with the Protx integrating with actinic, still getting 404 error after final comfirmation page...., beginning to think it's a fault with Protx.

[Duncan Allan]

I use Protx. What exactly is the problem?

[super cat]

Duncan,
re: Protx

when you click proceed after you have entered the credit card details, you should view a success or failure page (according to protx support)...., i get a page not found 404 error.
i've retyped my password and increased the version code, checked for upper/lowercase errors, been on the phone all morning to actinic and protx + most of yesterday afternoon.
they should be ringing me back later..., if no luck, i might aswell switch psp or go back to paypal.