We're trying to crack the conundrum of gift vouchers! The only way we can see is for customers to buy them as a product, we email them in PDF format (each with a unique activation code). They email or print them out, put inside a card and send/give to the recipient.
Recipient places order - we telephone them for activation number and keep a log book of redeemed vouchers.
P&P is a problem and no matter how much thinking outside the box we do, we can't get our heads round it and we're not programmers! It would make sense to us to make purchasing the voucher p&p free. So if a customer buys only a voucher, they pay only the face value - if they buy other goods as well, they pay p&p on the goods.
When the recipient redeems the voucher - they pay the p&p and for anything extra they've bought.
We use flat rate p&p for all orders - question is, can we make only gift vouchers somehow bypass or not have p&p on them when going through check out? The only other way is to make them available for telephone purchase only but this seems a bit stupid since other sites seem to manage this no problem.
P&P must come into play somewhere - otherwise some smart***e will just keep buying themselves gift vouchers so they never have to pay it on their own purchases! How on earth do others deal with this?
(p.s - have checked all other threads before posting this - customer accounts/coupon codes are obviously not an option since people redeeming vouchers aren't necessarily going to want to have to set up an account just to get their gift!).
Collective heads hurting - what on earth do other people do - there must be a way................ regards, Helen
Recipient places order - we telephone them for activation number and keep a log book of redeemed vouchers.
P&P is a problem and no matter how much thinking outside the box we do, we can't get our heads round it and we're not programmers! It would make sense to us to make purchasing the voucher p&p free. So if a customer buys only a voucher, they pay only the face value - if they buy other goods as well, they pay p&p on the goods.
When the recipient redeems the voucher - they pay the p&p and for anything extra they've bought.
We use flat rate p&p for all orders - question is, can we make only gift vouchers somehow bypass or not have p&p on them when going through check out? The only other way is to make them available for telephone purchase only but this seems a bit stupid since other sites seem to manage this no problem.
P&P must come into play somewhere - otherwise some smart***e will just keep buying themselves gift vouchers so they never have to pay it on their own purchases! How on earth do others deal with this?
(p.s - have checked all other threads before posting this - customer accounts/coupon codes are obviously not an option since people redeeming vouchers aren't necessarily going to want to have to set up an account just to get their gift!).
Collective heads hurting - what on earth do other people do - there must be a way................ regards, Helen
- I came SO close to cracking this SO many times. What a real F****R. So we've kind of reached a roundabout solution, but it's not ideal because as you all know, customers are text blind and don't read things properly so we'll get abandoned carts because they think they're getting charged p&p on top of their gift voucher.... and customers will telephone and email to "be sure"........
) - but thanks so much for your help and input.
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