Payment received problem

[MDS]

Hi

I seem to be getting more & more payment issues, particularly if by debit card

Full payment is received, but payment status shows part payment.

I have to delete, and redo to clear the order.

Not a major problem, apart from the fact I only notice it after printing the invoice

Any ideas how this can be sorted

I am on 7.03 at the moment

Thanks

Mick

[Bruce]

Can you give us a few more details please... like, when the order comes in, does it come into the pending tab or where else? I still cannot figure out how an order on which you say you have received full payment has a status of part payment received.

Kind regards,

[MDS]

Can you give us a few more details please... like, when the order comes in, does it come into the pending tab or where else? I still cannot figure out how an order on which you say you have received full payment has a status of part payment received.

Nor me

We use worldpay, so it shows as pre-auth

I have never had it happen if payment is received by the default credit card.

It randomly occurs when changed to debit card.

The whole amount is received, but when the invoice is printed it shows part payment

Check the payment tag & it has the invoice total as being received, but shows part payment

Does that make sense?

Mick

[TraceyHand]

so if you click on "view payments" and "New entry"
What does it say? Does it say that full payment has already been received or does it put an additional amount in? If it does add a transaction, is the value consistent or does it vary?