Template: What's the difference between Act_CustomerEmail and Act_OrderRecEmail?

[mwilliamson]

Hi,

I understand that 'Act_CustomerEmail' has the following definition:

An email receipt sent to retail (unregistered) customers confirming their purchase. This is activated with the 'Send Receipt Email to Customer' checkbox in 'Business Settings | Ordering'.

Therefore, what is 'Act_OrderRecEmail'? And how do you switch it on/off?

[jont]

The Act_CustomerEmail is what the customer receives automatically upon making a purchase.

The Act_OrderReceived is the template you can send out against the customers order in the Email tab

[jxm28788]

My 'Act_CustomerEmail.txt' looks like this:

******************************************************
Order Number: <Actinic:ORDER_NUMBER/>
Order Date:   <Actinic:ORDER_DATE/>

Ship To:
<Actinic:SHIP_SALUTATION/><Actinic:SHIP_NAME/><Actinic:SHIP_NAME_SEP/><Actinic:SHIP_TITLE/><Actinic:SHIP_TITLE_SEP/><Actinic:SHIP_COMPANY/><Actinic:SHIP_COMPANY_SEP/><Actinic:SHIP_ADDRESS1/><Actinic:SHIP_ADDRESS1_SEP/><Actinic:SHIP_ADDRESS2/><Actinic:SHIP_ADDRESS2_SEP/><Actinic:SHIP_ADDRESS3/><Actinic:SHIP_ADDRESS3_SEP/><Actinic:SHIP_ADDRESS4/><Actinic:SHIP_ADDRESS4_SEP/><Actinic:SHIP_POSTCODE/><Actinic:SHIP_POSTCODE_SEP/><Actinic:SHIP_COUNTRY/><Actinic:SHIP_COUNTRY_SEP/><Actinic:SHIP_PHONE/><Actinic:SHIP_PHONE_SEP/><Actinic:SHIP_FAX/><Actinic:SHIP_FAX_SEP/><Actinic:SHIP_EMAIL/><Actinic:SHIP_EMAIL_SEP/><Actinic:SHIP_USERDEFINED/><Actinic:SHIP_USERDEFINED_SEP/>
<Actinic:BILL_LABEL/>
<Actinic:BILL_SALUTATION/><Actinic:BILL_NAME/><Actinic:BILL_NAME_SEP/><Actinic:BILL_TITLE/><Actinic:BILL_TITLE_SEP/><Actinic:BILL_COMPANY/><Actinic:BILL_COMPANY_SEP/><Actinic:BILL_ADDRESS1/><Actinic:BILL_ADDRESS1_SEP/><Actinic:BILL_ADDRESS2/><Actinic:BILL_ADDRESS2_SEP/><Actinic:BILL_ADDRESS3/><Actinic:BILL_ADDRESS3_SEP/><Actinic:BILL_ADDRESS4/><Actinic:BILL_ADDRESS4_SEP/><Actinic:BILL_POSTCODE/><Actinic:BILL_POSTCODE_SEP/><Actinic:BILL_COUNTRY/><Actinic:BILL_COUNTRY_SEP/><Actinic:BILL_PHONE/><Actinic:BILL_PHONE_SEP/><Actinic:BILL_FAX/><Actinic:BILL_FAX_SEP/><Actinic:BILL_EMAIL/><Actinic:BILL_EMAIL_SEP/><Actinic:BILL_USERDEFINED/><Actinic:BILL_USERDEFINED_SEP/>
<Actinic:CART/>

******************************************************

But the email that my customer receives (and the copy I receive) does NOT contain the country. Given that the above template contains "Actinic:BILL_COUNTRY/><Actinic:BILL_COUNTRY_SEP/>" and "Actinic:SHIP_COUNTRY/><Actinic:SHIP_COUNTRY_SEP/>" are there any suggestions as to why the country does not appear in the email?

(on the order the invoice country is blank, but the delivery country is definately filled in so I would expect it to appear in the email under the shipping address)