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    Corrupted Orders

    We are getting a problem of late with corrupted orders and Actinic have not been able to solve the problem so far, so I wondered if anyone here might know a solution. The error message is:

    An error occurred while downloading order number RP96QS20000451.

    The order may have been corrupted in transfer from the server.

    Press Retry to reattempt the download of that order.

    Press Skip to ignore that order and continue with the download of other orders from your web site.

    Press Remove to remove that order from the set awaiting download.

    It will remain on your web site renamed as RP96QS20000451.ordx, in case you need to undertake further investigation.

    Press Abort to cancel the download operation and leave all unprocessed orders on the web site.
    Richard
    www.worldofenvelopes.com

    #2
    Hi,

    Do you have a call ticket or email ticket reference number so that I can check to see what has been done so far? Is it registered under "worldOfEnvelopes" or the other company name.

    Do you get corrupted orders/this error message regularly? have you tried, using the skip option to see if it then downloads orders?

    Kind regards,
    Bruce King
    SellerDeck

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