SMTP Errors

[jbarrett]

Hi Guys

I posted this initially on the network forum under this thread

http://community.actinic.com/showthread.php?t=16367

But no one answered, I wondered if it would get a little more attention in here

I followed this thread to fix the original error, thanks, I needed to untick the the use email details bit...

However, now it sends a 'contact us' email it comes up with an error

Error returned from SMTP Server (4: in your email client)

Ummm, I have no idea what this means, any help would be cool please

Jerry

Site link www.cutesdelights.com - Warning adult content

[Bruce]

Jerry,

Asked you a question @ http://community.actinic.com/showpos...10&postcount=9 .. Is that the entire message you get. Have searched online and cannot find any reference to that particular error.

Kind regards,

[jbarrett]

Thats All.

Jerry,

Asked you a question @ http://community.actinic.com/showpos...10&postcount=9 .. Is that the entire message you get. Have searched online and cannot find any reference to that particular error.

Kind regards,

Bruce Hi - thanks for replying.

Well I wondered that, but it does actually send the 'contact us' form, when submitted so one can only assume its some sort of other error.

"Error returned from SMTP server (4: in your email client. )"

is the entire message quite bizarre. I was expecting a 'thank you' page.

There are other sites which use perl script mailers and all seem to work quite well without Authentication, thats whey I unticked it.

Regards
Jerry

[Bruce]

Jerry,

Please post a link to the site so that I can check it out.

Kind regards,

[jbarrett]

Hello Bruce

Thanks, the link is in the first page, but here it is again - Thanks

www.cutesdelights.com - Warning Adult content

Seasons Greetings
Jerry

[jbarrett]

Anyone any Ideas please

Should I give up on this?

Just leave the error - be a good add for Actinic

Seasons Greetings to you all
Jerry

[Bruce]

Jerry,

This one looks like an authentication problem. Can you check with your Hosting company if they have enabled Authentication, if they have you will have to reenter the username and password in Network Settings. If you already have this enabled, then please send me your Network Settings offline, with username and password, so that I can take a look at this for you.

Kind regards,

[Bruce]

What exact version of Actinic is this? You can find out from Help | About..

Kind regards,

[jbarrett]

Its version 7.0.2.0 etc

The web/mail server doesnt have outging authentication on, when Actinic was configured for outgoing authentication, it had a different error and of course no mail was delivered.

Since my test mail and your test mail from 'contact us' was successully delivered to the recipient, one might discount that as the problem.

I have other website using sendmail scripts through thie server (not actinic) and they dont have any problems with 'client errors' at all.

This seems like something the techies at Actinic should look at to me - maybe. Something is generating the error message instead of the thank you page - or whatever is suppoed to comeup after a successful send.

What do you think?

Regards
Jerry

[Bruce]

Jerry,

Development would like to have your Network Settings, email the Settings file to me at bksupport@actinic.co.uk as an attachment.

Kind regards,

[Bruce]

Jerry,

Please try this...

Edit Actinic.pm.
Open with notepad,

Search for '(!$sReturnAddress)', you should see...

if (!$sReturnAddress)
{
$sReturnAddress = $sEmailAddress;
}

Change the above to...

my $sFromAddress = $$::g_pSetupBlob{EMAIL};
if (!$sReturnAddress)
{
$sReturnAddress = $sFromAddress;
}

Search for 'MAIL FROM:', you should see...

unless (print MYSOCKET "MAIL FROM:<" . $sReturnAddress . ">\r\n") #
specify the origin

Change the above to...

unless (print MYSOCKET "MAIL FROM:<" . $sFromAddress . ">\r\n") # specify
the origin

Search for 'From:', you should see...

unless (print MYSOCKET "From: $sReturnAddress\r\n")

Change the above to...

unless (print MYSOCKET "From: $sFromAddress\r\n")

Save and Exit
Upload site

Hope this helps,

Merry Christmas!!

[jbarrett]

Thanks Bruce - I will try that after the break - smiles

Merry Christmas

Jerry

[jbarrett]

Did that

Jerry,

Please try this...

Edit Actinic.pm.
Open with notepad,

Search for '(!$sReturnAddress)', you should see...

if (!$sReturnAddress)
{
$sReturnAddress = $sEmailAddress;
}

Change the above to...

my $sFromAddress = $$::g_pSetupBlob{EMAIL};
if (!$sReturnAddress)
{
$sReturnAddress = $sFromAddress;
}

Search for 'MAIL FROM:', you should see...

unless (print MYSOCKET "MAIL FROM:<" . $sReturnAddress . ">\r\n") #
specify the origin

Change the above to...

unless (print MYSOCKET "MAIL FROM:<" . $sFromAddress . ">\r\n") # specify
the origin

Search for 'From:', you should see...

unless (print MYSOCKET "From: $sReturnAddress\r\n")

Change the above to...

unless (print MYSOCKET "From: $sFromAddress\r\n")

Save and Exit
Upload site

Hope this helps,

Merry Christmas!!

Thanks Bruce, I did all these changes it seems to no effect?

I assume the .pm file gets converted to some obscure named.pm file in the cgi_bin. Shame I cant tell if its the updated file or not? although they all seem to be dated today.

I get the same error - and the mail is delivered just like before - I'm worried the file hasn't updated or the changes dont work..

Any thoughts please - Merry Christmas

Jerry

[jbarrett]

I did the update again as instructed and did a site update - the one that purges all the files first.

It still has not made any difference; The mail arrives to the shop mail but the page keeps coming back with a client??? error number 4.

What other info do you need? this is weird, why a client error?

Regards
Jerry

[TraceyG]

Hi Jerry,

I've put this back to our development team. I'll post as soon as I get a reply from them.