Redeeming Coupons with greater value than the order total

[Duncan Rounding]

If I try to use a coupon with a fixed discount value of say £20 against a purchase of £19.95 then I get a shipping error - I think because the total due goes negative. (And shipping thresholds are not allowed less than zero)

Is it possible to redeem coupons against orders of less value?

Duncan R

[Duncan Rounding]

Anyone know if this is possible?

[Bruce]

Duncan,

I am checking this one with Development..

Seasons Greetings,

[Bruce]

I do not get the error you mentiion when I try it here, It just deducts the value and continues on to checkout. What did you do to be able to replicate this problem.

Kind regards,

[Duncan Rounding]

This is the error when I redeem a coupon of value £50 against an order of less than that.

But first I think I need to sort out how to apply the discount I want properly - I can't seem to get it to work right:
What I want is to have a coupon that will discount the total order value by say £50. If the total value of the order is less than £50 then I want to know what will happen - this is where I get the shipping problem.

Duncan R

[Bruce]

Duncan,

This looks like more to do with the shipping setup than anything else. Do you have "Dont Allow Excess" selected in the Shipping & Handling tab? Please change to "Take the highest Value in table", apply and update the site. Let us know if it has worked.

Kind regards,

[Duncan Rounding]

I did have Don't Aallow Excess checked. (changed it to Highest)

** But - I still can't figure out how to configure a discount to do what I want.
How do I setup a coupon that will discount the total order value by a fixed value of say £50? Whenever I try I get a discount of the Trigger Value!

Duncan R

[Bruce]

Sorry for the delay in getting back to you on this one. What do you mean by trigge value? Say I have a coupon code that is worth £50 and apply this code on an order that is £25, it zero's out the amount. But will reduce £50 if the order is say £60 and charge me £10. If you can be a bit more specific, I may be able to help you further.

Kind regards,

[drink75]

Create a discount with the trigger as 'quantity' and set that trigger to 1. This should then work. I am assuming that you are using one of the other mothods from the first dropdown menu.