Stock Level Updates

[Steve Ashdown]

Can anyone tell me at what point actinic updates the stock value levels during the integral order management process.

I have just tested this and was surprised to find that although I had downloaded an order for a product its stock level was not immediately reduced when I looked at the stock level report.

Is actinic doing something clever here like only updating the stock levels once the order has been processed?

Many thanks,

Steve

[TraceyHand]

was the order downloaded with payment completed?
Stock levels are not reduced until full payment is received so if it was downloaded (as a test order?) to the "PSP payment pending" tab, it will not reduce the stock until you enter a payment received for it.
(word of advice though... never "cancel" orderlines in a payment pending order because, even though it won't have reduced the stock levels when the order was made, it WILL increase them when you cancel a PSP pending orderline!)
It's a big (and still unfixed!) flaw!

[Steve Ashdown]

Tracey thanks for the reply,

The order was downloaded with full payment recieved although this order was taken on a TEST server environment from the Protx PSP we are using.

Should that make a difference - should it?. Also I am running the actinic software in evaluation mode at the moment - not that I can see why this would make any difference.

Regards,

[Bruce]

Steve,

Running in evaluation mode should not make a difference on how it handles stock. Did the order go into the "Pending PSP" or the "Pending" tab.

Seasons Greetings,