Search/CGI problems?

[ShinyHappySimon]

Hi, wonder if anyone can help me out.

I seem to be having an intermittent but major problem with my quick search, it doesn't seem to be affecting everyone however.


After using the search all the images around the edge of the site are broken, upon checking they seem to have the .../acatalog/... section of the URL missing.

From then on any link involving the CGI-Bin is broken. The shopping cart has all it's graphics missing and category links up the side are removing the .../acatalog/... from their URLs & returning "page not found".

I've tried refreshing the website but to no avail.

Help! I don't know how many people this is affecting

Many thanks.

[wjcampbe]

I get javascript errors from your search results page

CopShopUK Ltd Search Results
Inline script thread
Error:
name: ReferenceError
message: Statement on line 2: Reference to undefined variable: getCartItem


CopShopUK Ltd Search Results
Event thread: load
Error:
name: ReferenceError
message: Statement on line 1: Reference to undefined variable: PreloadImages

Then get no images on the search page or the product page if I follow a link. Are you missing the script definitions pointing to actiniccore.js and actinicextras.js in the template?

[ShinyHappySimon]

Thanks for replying, not sure exactly what you mean though.

I've got these in my act_primary, up near the top of the page:

<SCRIPT LANGUAGE="JavaScript" SRC="actiniccore.js" TYPE="text/javascript"></SCRIPT>
<SCRIPT LANGUAGE="JavaScript" SRC="actinicextras.js" TYPE="text/javascript"></SCRIPT>

Are these what you mean?

I haven't recently altered anything on these pages so not sure why it would just start playing up, could it be a problem with my host?

[NormanRouxel]

Your BASEHREF is wrong. Go to Advanced / Network Setup and check that Catalog URL ends in /acatalog/

[wjcampbe]

Go to the site and do a simple search (I used leather gloves) and then once the results page opens, have a look at the source (View - page source). I see the cart contents code from Act_Primary, using the

document.write("Items:&nbsp;" + getCartItem(3)+"&nbsp;<BR>");
document.write("Value:&nbsp;" + getCartItem(1));

format, then later in the page, the Act_Results template calling the cart contents with

document.write("NETQUOTEVAR:CARTCOOKIEITEMS&nbsp;" + getCartItem(3)+"&nbsp;<BR>");
document.write("NETQUOTEVAR:CARTCOOKIEVALUE&nbsp;" + getCartItem(1));

I also see a both a BASEHREF at the top of the page and then base reference just before the smallbuynow.gif, both pointing to http://cops hop.com - with no /acatalog/ the system will not find the images.

It could be your file has been corrupted, and this would be solved by a website purge and refresh (not a standard upload).

[added] Norman - you doing stand in for Jont??[/add]

[NormanRouxel]

Bill, I just checked and no sign of Jont all day - perhaps he's off on a well deserved holiday.

[wjcampbe]

Yep, not seen him around today at all, but seeing a bit more of you. Course I am not on so much myself at the moment - doing some new software (big one is a multi-currency accounting app for the local International School) exercising bits of the brain that have been asleep for too long, but I love it.

[ShinyHappySimon]

Ta for your help but its still going on!?

My Catalog URL ends in /acatalog/ as it should in the Network Settings.

I did a complete refresh again but it hasnt helped.

I dont understand why the problem is so intermittent, the search worked fine this morning but had broken by the afternoon.
Surely if some of the code was wrong it would be constantly broken?

Any further ideas would be very much appreciated.

Thanks

[Bruce]

I would suggest raising a support query @ http://www.actinic.co.uk/support/register.htm. so that someone from support can get a snapshot from you and try it out here on our end to see if we can replicate or pinpoint the issue.

Kind regards,