Hi
Hope this is the right forum for my question(s) - sorry if not.
I'm using (or should I say, trying to use) Sage Line 50 with Actinic via link. I'm trying to figure out how many other people are using Sage Line 50 with Actinic and how they are using it, whether just to keep track of order processing or for storing and transferring product data too.
[WISHLIST: If there are enough people using it, would it be possible perhaps to have a separate forum for Actinic Link queries please?]
In Sage, within the individual products, I have been using the web tab to set up all new product details before transferring them (including images) into Actinic via link. Initially, this meant re-naming some of the images as Sage seems to re-save them into its own directory and then Actinic doesn't always like to upload them onto the site due to duplicate file names.
I've had a few problems transferring orders from Actinic back into Sage (something to do with having made manual adjustments within Actinic prior to transfer) but think that this is almost o.k. now too.
My first question is (finally got around to asking it) when you pull information from Sage to Actinic via Link, does (or should) Actinic store the information in a different place?
At the moment, my images all start life in an image folder within the site 1 directory but when I pull them into Sage - it appears to copy them into a new folder. When linking the product details back into Actinic they are pulled from c:\program files\sage\accounts\accdata\images\. As the files are not stored within the site 1 folder, they cause error messages when trying to run snapshots etc. Can this cause problems with external feeds too?
Is there a way to change how Sage data is received by Actinic either within Actinic, Actinic Link or within Sage?
Also - I understand from various other posts that lots of people have had problems where they have processed orders in Actinic (especially when using the adjustment facility provided within Actinic) and then tried to transfer completed orders into Sage.
Do most people instead do all of their processing after exporting to Sage?
Does anybody know where the best place would be to put free items (i.e., decide to send a customer a free item (not requested or ordered) as goodwill gesture or to product test) without using the adjustment facility?
Sorry - lots & lots of questions. Hope there are some Link users out there!!
Regards.
Sonia
Hope this is the right forum for my question(s) - sorry if not.
I'm using (or should I say, trying to use) Sage Line 50 with Actinic via link. I'm trying to figure out how many other people are using Sage Line 50 with Actinic and how they are using it, whether just to keep track of order processing or for storing and transferring product data too.
[WISHLIST: If there are enough people using it, would it be possible perhaps to have a separate forum for Actinic Link queries please?]
In Sage, within the individual products, I have been using the web tab to set up all new product details before transferring them (including images) into Actinic via link. Initially, this meant re-naming some of the images as Sage seems to re-save them into its own directory and then Actinic doesn't always like to upload them onto the site due to duplicate file names. I've had a few problems transferring orders from Actinic back into Sage (something to do with having made manual adjustments within Actinic prior to transfer) but think that this is almost o.k. now too.
My first question is (finally got around to asking it) when you pull information from Sage to Actinic via Link, does (or should) Actinic store the information in a different place?
At the moment, my images all start life in an image folder within the site 1 directory but when I pull them into Sage - it appears to copy them into a new folder. When linking the product details back into Actinic they are pulled from c:\program files\sage\accounts\accdata\images\. As the files are not stored within the site 1 folder, they cause error messages when trying to run snapshots etc. Can this cause problems with external feeds too?
Is there a way to change how Sage data is received by Actinic either within Actinic, Actinic Link or within Sage?
Also - I understand from various other posts that lots of people have had problems where they have processed orders in Actinic (especially when using the adjustment facility provided within Actinic) and then tried to transfer completed orders into Sage.
Do most people instead do all of their processing after exporting to Sage?
Does anybody know where the best place would be to put free items (i.e., decide to send a customer a free item (not requested or ordered) as goodwill gesture or to product test) without using the adjustment facility?
Sorry - lots & lots of questions. Hope there are some Link users out there!!
Regards.
Sonia
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