Need advice Please
All our Protx sales are via Pre-Authorise
Say you have an original order via protx for a total of £100
The customer then cancels one item valued at £10
When transfered via link to sage line 50 you get the following result
Sales Receipt £90
Payment on account £10
We should not be seeing the paymant on account as we have only taken £90 from the pre authorised sum of £100 and not the full £100
We have to find the order, find out why its on account and then delete as required the payment on account.
If the customer pays by cheque instead of protx
When exported to sage there is not way of identifiying if the payment is made by protx or cheque, this makes it hard trying to reconsile the bank
Is there anyway to show how the item in sage via the link was paid for, protx, Cheque or cash?
All our Protx sales are via Pre-Authorise
Say you have an original order via protx for a total of £100
The customer then cancels one item valued at £10
When transfered via link to sage line 50 you get the following result
Sales Receipt £90
Payment on account £10
We should not be seeing the paymant on account as we have only taken £90 from the pre authorised sum of £100 and not the full £100
We have to find the order, find out why its on account and then delete as required the payment on account.
If the customer pays by cheque instead of protx
When exported to sage there is not way of identifiying if the payment is made by protx or cheque, this makes it hard trying to reconsile the bank
Is there anyway to show how the item in sage via the link was paid for, protx, Cheque or cash?
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