Actinic overwriting files

[Valerie]

Hi

I wrote a couple of weeks ago about some probs I've been having with Actinic.

The first - that Actinic has suddenly stopped sending us email confirmation of orders hasn't been resolved, so I'd love some more help on that if possible.

The second - that Actinic was replacing existing files with older versions - has been resolved in a very horrible way.

Actinic created *.html files in the site folder.
I altered "files" in the content tree and uploaded via actinic.
The web server displayed the files that actinic had created, not the new information.

It took ages to figure out what was happening, that these files existed in the site folder, and they were overriding any changes I made. It wasn't all the products, just some. It wasn't all the brochure pages, just some. I had to manually delete all the extra *.html files (being careful not to delete the ones Actinic actually meant to create), and reupload. However, that wasn't the end! Some files weren't there as *.html files, so I had to delete the items in the content tree, upload, undelete and reupload. I hope I've caught them all now, but with 600 prodcuts and many brochure pages, the only wan I know is by looking at each page.

I'd like to know the following:

Is this is a common thing that Actinic does?
How I can stop it happening again.
Why does it do it?
Is there something else I could have done instead of faffing with deleting/undeleting chunks of the web site?
Is there an accurate non-manual way of me knowing that my web site is now correct?
Has this got anything to do with the email notification being broken (they happened at the same time).

Thanks in advance

Love

Val
www.detoxyourworld.com

[TraceyG]

Hi Valerie,

that Actinic has suddenly stopped sending us email confirmation of orders hasn't been resolved

Actinic doesn't actually send the emails itself. It sends a text message to port 25 on the SMTP server at you host and expects it to do the rest. Looking at your error log there are messages for the SMTP server suggesting that it is not allowing relaying, so you would have to contact your host to find out why this is happening.

that Actinic was replacing existing files with older versions

It sounds like you are experiencing a bug found in the software to do with importing snapshots that contain hard-coded links to existing pages in the software. For some reason this caused an old copy of these pages to be created in the wrong folder and therefore, was being uploaded and overwriting the correct version of the page. This has been fixed in the latest version of the software, so I suggest you upgrade to that. You can get the patch from here.

Is there an accurate non-manual way of me knowing that my web site is now correct?

I'm afraid not. The only way to check is to take a look at your website.