Stock Level not reducing after orders are downloaded !

[Steve Ashdown]

Hi,

I have noticed that when I am downloading orders that the stock levels for the products included within the order are not being reduced.

I thought this was because I had to process the order before the stock level would be decreased but i did this and the figure was still not reduced ?

Is there a step that I am missing which will reduce the stock figures as I want ?

Confused

[wjcampbe]

Where is the stock not reduced? On your PC or on the website? To reduce stock on the site you have to upload from the PC after doing the order download.

To reduce stock on the PC you download an order and a payment success file.

You might also check your version against the long running thread on pending payments.

[Steve Ashdown]

Hi there,

Thanks for getting back to me. The stock value is not decreasing on my PC.

Just to be abundantly clear:

1. I run a stock level report before I do an order download and get product X has a stock level of 20.

2. I then request a dowload of orders and I get an order which includes product X. I then run a stock level report again and product x still has a stock level of 20. (I can understand this as in theory it is still in stock and you may wish to reject the order.)

3. I process the order fully until it is complete and then run the stock level report. The stock level for product x is still 20. (This is the point at which I would have anticipated that the stock level for the product would decrease.)

I have also checked my business settings to make sure that I have not disabled the stock level monitoring (and i have not i.e it is enabled.)

Once I have cleared this up I imagine when I republished the site it will update the stock levels on the web site.

Regards,

[wjcampbe]

Perhaps you should continue your previous thread on this http://community.actinic.com/showthr...=stock+reduced

There is definitely something wrong with your settings