Notification of new order

[lockma]

Hi,

I am new to actinic and we are going to be going live with a small (very small) catalogue. Everything is fine apart from I now no longer receive a notification that a new order has been received at the site.

I'm not sure when this happened but i used to receive notifications every time. Please help.

FYI - i have just upgraded to the latest version (5.1.5) and this still does it. The only customisation I have made to the email templates are to add in a disclaimer to the buyers email message (this email works).

Thanks in advance for any help anyone can offer me.

Mark

[garyhay]

You only get a new order message the first order placed after you have downloaded orders and not with every order

[Darren B]

Hi

Have you changed you network settings, you need to check that you have assigned you smtp mail server correctly. This can be found under advanced - network settings - then at the bottom of the window common settings.

If the first reply you got answered you question then ignore this if not have a look but be carefull with these settings, if you change any of the other boxes you could cause you site to stop working.

Cheers
Darren

[lockma]

Thanks for the replies guys,

I didn't realise you only get a message after the first order since a retrieval of orders.

I'm glad it was me being stupid and not a problem with the software - there's a chance something can be done about me :-)

Cheers again