Possible bug with checkout

[Nick]

I believe I have stumbled across a bug with V6 - apologies if this has already been covered.

This problem happens on all of the V6 sites that we have produced recently. I thought maybe it was something that we had done with the templates, but looking at some of the example V6 sites featured on the Actinic site, other sites have this problem too.

To see the problem, go to www.ascolights.co.uk and, before placing anything in the shopping cart, click the "checkout" button.

At this point you should get an error message stating that the shopping cart is empty. However, we get the following General Script Error:

"Error: The site configuration has been updated by the shop operator while you are checking out....."

This error is constant until you actually put something in the cart. We have found that if you then empty the contents of the cart, clicking the checkout button produces the correct error message and the General Script Error goes away.

This problem occurs on all of the V6 sites that I have looked at so far.

Could Actinic Support please comment on this.

Thanks

Nick

[clarkee]

I've got the same problem

My site has the same problem, look

http://www.wmac.co.uk


Neil

[cdicken]

I'm getting the development team to investigate this to find out what is causing it.

Just one quick question. You have both gone a lot of customisation in the store. Did you hard-code the link to the checkout into your design templates, or did you use an Actinic variable?

[clarkee]

I hard-coded my link

I hard-coded my link

[Nick]

We hard-coded the links in our sites too.

But I don't think this will have a bearing on the issue as it seems to be a widespread problem (at least two of the V6 sites featured on the Actinic examples page have this problem).

Cheers

Nick

[Florian]

Hi all,

We've found a similar problem with our site too. It seems to be somewhat intermittent though.

If I enter the site and go straight to the checkout, I get the script error. If I go to the basket first (which is of course empty), return to the site and then go to the empty checkout it works fine (i.e. "Your cart is empty, etc..."). Subsequent fresh visits to the store work fine too. Maybe this has something to do with the expiry time of the cart cookie - I'll try returning to the store after the expiry period has gone and re-select the empty checkout to see whether this is the case.

Not sure if this helps with tracing the bug.

Florian

[cdicken]

Well spotted guys. This has been discovered to be a bug in the software, and it will be fixed in the next maintenance release (after 6.0.2 comes out).

Thanks for your help tracking this one down.

[tony71]

I have patched up to 6.1.3 and still seem to be getting this error when I hit the checkout button with an empty cart.
Admittedly my navigation is pretty heavily customised - the link i am using from my checkout button is in the form of:
"http://www.mysite.com/cgi-bin/os000001.pl?ACTION=Start%21&BPN=http://www.mysite.com/acatalog/index.html"

Any ideas, anyone?
ta

[cdicken]

Try it without the BPN= value. Or replace the BPN= with ACTINIC_REFERRER=.

[tony71]

ta

Cheers Chris,

taking out everything after 'Start' in the link has it working fine now.

ta very much