Cookie error message

[marktiller]

Hi, when we go to add a cart, we get the error "This shopping application requires permission to use cookies on your machine, but this has been denied."

Everything is okay on the IE side - we are running Actinic 7 on a Redhat Fedora Core 4 machine. The path of actinic is -: /var/www/NAMEOFSITE/public_html/acatalog
The CGI-BIN folder is on directory under the public_html. Any help on this would be most gratefull.

Thanks,

Mark.

[wjcampbe]

That is a browser specific desktop error message. When you say everything is OK in IE - which version, and what is your setting on the Privacy tab?

[marktiller]

Browser

Hi, IE 6 windows XP pro SP2. Privacy setting is set to low and says allow all cookies. Have also tried it on Windows 2000 with IE 6 - same problem.

Thanks for your help,

Mark.

[wjcampbe]

Actinic should work on medium, since only first party cookies are involved. Do you have a url I can try?

[marktiller]

test site

Hi,
I have created a test site and have uploaded the actinic catalog for you to have a look at - http://exclusivetest.no-ip.org/acatalog

If you try to add an item to cart I get the cookie message.

Thanks for your help,

Mark.

[wjcampbe]

Interesting - fails in IE and Opera with the cookie error, Firefox add to cart works.

I see the script number is set to 0. I have not seen that used before. Could you humour me, and try setting that to something between 1 and 999 and upload again?

[marktiller]

re script value

hi,
not knowing what this value means, I have changed it to 10. have re-uploaded but still no joy - any more help?

thanks very much,

Mark.

[wjcampbe]

Do you have a P3P policy set up? If not, try going to View | Business Settings - terms and Conditions and Select Basic under P3P.

[marktiller]

p3p

hi,

no i did not have one. followed your instructions and re-uploaded but still no joy. any thing else to check?

Thanks,

Mark.

[wjcampbe]

I found an SSLBOUNCE url in the code. Can you check your settings on View | Business Settings - Payment and Security tab. Untick the 'SSL on' box if you do not actually have an SSL certificate installed for the domain name you are using.

[marktiller]

SSL unticked

Hi Bill,

I have unticked the SSL box and re-uploaded - still no joy. Why do you think firefox works but IE does not? Sorry for not being much help. Any more thoughts?

Thanks very much.

Mark.

[wjcampbe]

Can you make an FTP connection to the site and check the permission on the cgi-bin folder (Should be 755 or rwxr-xr-x) and each of the files inside cgi-bin (same setting).

By entering the base address for the basket http://exclusivetest.no-ip.org/cgi-bin/ca000010.pl I received a script error, which makes more sense than the cookie error report, as I have read the cookie and it's the same format and content as any other Actinic site.