Duplicate email problem

[jennie21]

We recently changed hosts and am now finding that the receipt emails are being sent twice to all recipients including the customer - we copy to three of our own email addresses as well.

Whilst we just delete the duplicates, customers are getting confused and thinking they have ordered twice etc.

As this all worked correctly before changing hosts, I suspect it is something in their mail setup - am still awaiting a response from them. Has anyone got any ideas please?

Many thanks

[Bruce]

Jennie,

That is an issue with the hosting company, the SMTP server seems to be forwarding the duplicate copies. Have you had a response from the hosts as yet?

Kind regards,

[jennie21]

Thanks Bruce

No reply as yet, I'm beginning to lose confidence with them.

I've had another strange thing that has never happened before - I've downloaded two orders an item that has been out of stock and hidden for weeks now, and the site has been refreshed. It almost seems like there is a mirror site sitting somewhere although I did originally just assume that an old page was held in the customer's cache.

Kind regards