Error 500: Configuration Error on checkout page

[dharmesh]

Hi
I am getting following error on checkout

Error 500: Configuration Error


Document: /cgi-bin/os000006.pl

on checkout page http://www.directskincare.com/cgi-bin/os000006.pl

site is hosted at easyspace.com
asked them to look in that are saying it's the program script.

Please let me know how to sort this out i don't know anything about scripts.

Thanks in advance.

Dharmesh

[Duncan Rounding]

Error 500 indicates a server error probably on executing or trying to execute the script.

Two things to check initially:
1. Run through the network wizard and check all tests ok
2. Check your directory permissions

These links may also help:
http://community.actinic.com/showthr...=500+easyspace
http://community.actinic.com/showthr...=500+easyspace
http://community.actinic.com/showthr...=500+easyspace

Also export and post your network settings here (removing the passwords first)

[dharmesh]

advance setting test all OK

here's the settings:

HTTPPROXYMODE 0
HTTPPROXYADDRESS
HTTPPROXYPORT 80
HTTPPROXYUSER
HTTPPROXYPASSWORD
FTPPROXYMODE 0
FTPPROXYADDRESS
FTPPROXYPORT 21
FTPPROXYUSER
FTPPROXYPASSWORD
SCRIPTID 6
SCRIPTEXT .pl
SMTPHOST localhost
WEBSITEURL http://www.directskincare.com/
IGNOREPASSIVEERRORS true
USERELATIVECGIURLS false
PATHTOPERL /usr/bin/perl
USEENHANCEFTP false
FTPCLIENTTIMEOUT 5000
FTPRETRYDELAY 3000
FTPSILENT false
FTPMAXRETRIES 3
FTPCONNECTTIMEOUT 15000
SMTPAUTHREQUIRED false
SMTPUSERNAME
SMTPPASSWORD
CATALOGURL http://www.directskincare.com/acatalog/
CGIBINURL http://www.directskincare.com/cgi-bin/
PATHFROMCGITOCATALOG ../acatalog/
CODEBASE ./
FTPHOST www.directskincare.com
FTPUSERNAME *******
FTPPASSWORD *********
PATHTOCGIBIN cgi-bin/
USEPASSIVEFTP true
FTPPATHFROMCGITOCATALOG

for permissin setting connected with ftp prog
couldn't work out how to see the settings.
didn't have any options to set or view settings.

[Duncan Rounding]

Looks about the same as I have, except the PATHTOCGIBIN - I have:
/mydomain/cgi-bin/
You could try that change and try again.

You didn't mention if you'd checked the cgi-bin and acatalog permissions.

Another thing to try would be to change the SCRIPTID and then do a site purge and refresh.

Also I see that it is only the checkout that you have the problem - searches are ok.

Maybe someone else has more knowledge to offer.

[NormanRouxel]

Perhaps os000006.pl on your server is corrupt.

Try copying OrderScript.pl from C:\Program Files\Actinic v7\Original into your Site folder and do an Update.

If that doesn't help (because Actinic hasn't updated the live OrderScript) open OrderScript.pl (in your Site folder) in Notepad. Make and then undo a text change then re-save. This gives it a current date stamp. Re-do the Update and see if that helps.

[dharmesh]

uploaded new orderscript.pl with todays date stamp still no joy.

let me know how check permission settings i connected with command ftp prog right clicked on file but there was no option to see or set permission.

[Duncan Rounding]

If you are on a Linux server you will need to right click on the folders. If you are on Windows you will have to contact your host.
On Linux you will need:
acatalog 777
cgi-bin 755 (and same on all files contained within)

If your ftp client doesn't allow permssion changes then the simplest is to download another free one - such as SmartFTP from smartftp.com.

[dharmesh]

Hi Duncan

checked the permission

it's set as you said

acatalog 777
cgi-bin 755

still no joy.

[wjcampbe]

Hi Duncan

checked the permission

it's set as you said

acatalog 777
cgi-bin 755

still no joy.

And the files inside cgi-bin?

[dharmesh]

they all have permission set 755

[wjcampbe]

Looks like its time to change script number, then do a full Web | Refresh Website.

[dharmesh]

Looks like its time to change script number, then do a full Web | Refresh Website.

Chenged script no to 8 and full web refresh.

still no joy.

[wjcampbe]

Hmmm. Had a look at your cgi-bin and see script numbers 1,2,3,5,6,8 all there. None of them can be executed from where they are. You need to discuss this with your host.

[NormanRouxel]

As Bill says - it would be a good idea if you can see your servers error logs as there's bound to be much more detail there regarding the error.

This may be a red-herring but I've a feeling that OrderScript.pl uses some encryption and checksumming packages. These may not be needed for the other scripts and there's a possibility that your server doesn't have some of these required routines. The logs will certainly help.

[dharmesh]

I'll ask easyspace for the info but am 101% that they'll say it's the script nothing todo with them.
i have asked to look in to setup and there answer was that before.
i'll try again.
if anyone got more sugestaion i am willing to try.
one more question i've generated scripts to upload it manually but am bit confused on last two items witch i have highligted.

To update your web site installation,
o Transfer the CGI scripts to the CGI-BIN on your web server:
nq000006.pl
ms000006.pl
mf000006.pl
ca000006.pl
os000006.pl
bb000006.pl
ss000006.pl
se000006.pl
cm000006.pl
rs000006.pl
sh000006.pl
md000006.pl
al000006.pm
ad000006.pm
as000006.pm
di000006.pm
ae000006.pm
ao000006.pm
ac000006.pm
px000006.pm
ax000006.pm
cm000006.pm
sm000006.pm
ab000006.pm
sl000006.pm
dd000006.pm
nph-dl000006.pl


o Create the Actinic web site directory
o Place the Java applet archive files in the Actinic web site directory: encrypt.zip
encrypt.cab
o Create a subdirectory tree (COM/Actinic/Catalog) off of your
catalog web site directory and place the loose Java applet
class files in it:
EA.class
BOS.class
OB.class
OR.class
R.class
TD.class
S.class
FI.class
IC.class