Error 500: Configuration Error on checkout page

[Duncan Rounding]

I think these are for the Actinic Java based secure pages.

[wjcampbe]

Before you do anything else, you need to talk to your host. Ask them to confirm they have enabled script execution on your site. If they say they have ask them to disable and re-enable script execution as this off again/on again switch has been known to cure script execution problems.

You should also go to your site with FTP and delete all the 1,2,3,5,6 scripts, just leaving those which end in 8.

There is no long term advantage to you in manually uploading files. If Actinic cannot communicate correctly with your site you are not fuctional, even if you do manage to become operational. What do you do if you manually upload items, the site starts working, but settings are still wrong and you can't download your orders or upload any changes?

[dharmesh]

Thanks Bill, Duncan and everyone.
I have asked my host question you suggested.
I'll let you know when they reply.

Dharmesh

[NormanRouxel]

I think these are for the Actinic Java based secure pages

Encryption is also needed for the storing of order and credit card details on the server. They wait there for downloading by the Actinic order processing phase. There are two levels of encryption, a "light" one for customer name and address type details and a "strong" one for any Credit Card related info.

[dmalani]

Hi there

o Create the Actinic web site directory
o Place the Java applet archive files in the Actinic web site directory: encrypt.zip
encrypt.cab

Upload encrypt.zip and encrypt.cab(can be found within C:\Program Files\Actinic v7) to the acatalog folder on the server.

o Create a subdirectory tree (COM/Actinic/Catalog) off of your
catalog web site directory and place the loose Java applet
class files in it:
EA.class
BOS.class
OB.class
OR.class
R.class
TD.class
S.class
FI.class
IC.class

Manually upload the .class files from within the C:\Program Files\Actinic v7 folder on the PC to the acatalog/COM/Actinic/Catalog(create the path) on the server

[dharmesh]

Still no luck.
asked my host to switch permission on and off also checked it myself the permissions are set ok.
uploaded scripts manually.
running out of ideas.
if anyone has sugestion i am happy to try.
Thanks

[wjcampbe]

Can you check your site1 folder and confirm you have Act_Order00.html and Act_Order01.html and ..02.html, ..03.html and ..04.html all present? If any of these are missing, then this might explain the problem.

[dharmesh]

Hi Bill
should it be on the server.
it is on my pc.

[wjcampbe]

Yes, those template files should be on your PC in the site folder, and files with the same names should be on the website.

If any of these are missing on the server, do NOT copy the file from the site1 folder, as these are only templates, you need the generated files.

Just noticed that in your settings, you show the FTPHOST as www - this would normally be ftp.directskincare.com, have you passed a network test and successfully uploaded using the www?

[Jeremy Clark]

Donhost dedicated server settings?

I too am getting 500 server error on checkout.

This is as I am changing to donhost dedicated from Verio shared server. The advanced "test" works until it tries running a script - which it cannot. The live performance is the same.

Frustrating, as it worked fine as a sub-domain when I was testing it - taking and downloading orders, but now does not work when domain is transferred.

Does anyone run on Donhost dedicated who could let me know the correct settings?

using v 7.0.5

I have path to acatalog from cgi-bin = /home/s/a/saddler/public_html/acatalog/

path to perl shell = /sbin/perl/

ftp is ok, mail is ok - just "running" the scripts.
Have checked chmod is correct everywhere.

www.saddler.co.uk

Any help gratefully received.

[wjcampbe]

@ Jeremy

Where is the cgi-bin? That will help indicate what the relative path is. For example if cgi-bin is /home/s/a/saddler/public_html/cgi-bin/ then the correct path should be ../acatalog/, if it is /home/s/a/saddler/cgi-bin the the relative path is ../../acatalog/.

[NormanRouxel]

path to perl shell = /sbin/perl/

This isn't just the path - it has to be the path and name of your Perl interpreter. E.g.

/sbin/perl/perl

or possibly just

/sbin/perl

I've a feeling that a trailing "/" won't work.

[Mike Hughes]

Jeremy, You'd have been better starting a new thread as your problem aren't the same and now this thread is going to get confused.

Bill, Are you sure about needing the Act_orderxx.html files on the server? I checked on my server and they don't seem to be anywhere on mine.

Dharmesh, yours is a strange problem as all the other scripts seem to run Ok which implies the network setup is fine. Can you check the permissions on the COM director that sits inside the acatalog directory (and all of subdirectories). These need to be set to 777.

I suspect Bill is on the right track, in that it looks as if something that actinic needs is missing or not accessible.

Mike

[wjcampbe]

Mike (olderscot) said
Bill, Are you sure about needing the Act_orderxx.html files on the server?

Mike, I may have expressed that badly, There are no Act_Order files on the server, but I do have Order00.html Order01.html etc.

The way Dharmesh site is behaving I expected to find order01.html is missing on his site - but it's not!!!

[dharmesh]

Mike, I have changed permission for COM dir and every thing inside to 777.

Bill, my host asked me to use www not ftp it only works with www.