Error 500: Configuration Error on checkout page

[wjcampbe]

From the FAQ on the Actinic website

Actinic Catalog requires that you provide FTP access to both the web site and the CGI-bin. FTP is used to upload the CGI scripts and the Java applet (one of the methods used for encrypting orders).

If your host refuses to provide FTP access and insists you upload via http (www) then they may not be suitable for Actinic. Hopefully Chris or one of the other Development guys are loitering about (I mean that in the nicest way) and can comment on this.

[Mike Hughes]

Hi Bill, got you now on the orderxx.html files. I thought you had to be right as of course the scripts need them to generate the pages but I just couldn't see anything with Act_ prefix.

I suspect Dharmesh is using ftp to connect, it's just that the ftp server uses www. as the name. This should be Ok shouldn't it?

This is a strange one alright. I've looked at the network settings again but the path to cgi-bin looks Ok as that could have been another reason why the scripts couldn't find the order01.html file.

This could well be one of these cases where someone needs to ftp into the server and take a look. Dharmesh, if you haven't already done so, log a request with actinic support here http://www.actinic.co.uk/support/register.htm or give them a call if you have cover.

Mike

[Jeremy Clark]

My 500 error

Thanks to everyone for such a speedy and useful response.
I have removed trailing "/" from the path to perl - and the "test" now works fine, so I expect everything else will.

Sorry for posting on the wrong thread - I guess I was inspired by the same error message, but I suppose it is quite a common problem.

Thanks again

Jeremy
(Crossing my fingers it will work when live...)