Internal OLE Automation error

[smiffy]

I've just tried to install Actinic v7 from CD onto my new XP Pro PC. The install completes correctly, however as soon as I try and launch it the first time I get an error window pop up.

The window's title is Catalog, and the error message is "Internal OLE Automation error"

I've tried uninstalling and then reinstalling, but I get the same error message. Is there anything else that I can try?

thanks

[wjcampbe]

You possibly need MDAC - I think there is a download link on the Actinic Support site - let me look.

No, but I gor this from the Knowledge base.

Make sure no other apllications are running and then run the MDAC (Microsoft Data Access Components) patch from the Actinic Installation CD. The file is called MDAC_TYP.EXE, and is located in the MDAC folder. You may need to re-boot the PC after installation.

[smiffy]

Unfortunatly that hasn't worked.

Any other suggestions????

[wjcampbe]

Did you reboot?

[smiffy]

Yep... afraid so...

[TraceyG]

Hi,

I've tried uninstalling and then reinstalling, but I get the same error message. Is there anything else that I can try?

When you uninstalled, did you delete the 'actinic v7' folder from 'program files'. 'Add/Remove Programs' through the control panel never does this so you should do it manually.

I have searched through our database and can only find one occurrence of this error reported before and reinstalling MDAC solved that one.

[smiffy]

Had to reinstall the OS - a bit drastic, but at least thats fixed the problem.