Programme Not Responding

[Graham Hall]

Just got Actinic loaded on my PC and I can't upload to server.

When I click on the Update button, it goes through the motions until it gets to a file called bb900001.pl. Programme then just sits there for ages (evermore). I then try to quit but get the 'Programme Not Responding' message. I think there is something going on with my FTP capabilities (?) I am running Norton AV 2006 (turned off for the moment).

In addition... in my frustration, I clicked on 'Test Mode' under the Web menu. It now says it's in Test Mode after evry reboot. When I try to return to Production Mode it says it wants to delete the test web site?? and gives me an option of 'continue' or 'cancel'. When I click on continue, it just sits there until I try to quit. I then get the 'Programme Not Responding' message again.

This is my first experience of Actinc V7 Business. I've had this loaded up for half a day and have now got stuck with the prospect of a wasted weekend ahead of me. Aaaagh.

Can anyone help please?

Thank you

[wjcampbe]

Since you are trying to delete something that you tell us does not exist, try clicking cancel.

Then follow the instructions for uploading your website. Once you have a successful connection to your webspace and have uploaded a test site, you can let Actinic delete it and upload to real webspace.

[Graham Hall]

Thanks Bill. On the Networks menu, there is a test FTP button. When I click on it, my HD is active for a few seconds and then everything just sits there until I cancel, which it won't do, so... I then quit and I get the 'Programme Not Responding' message again.

[Graham Hall]

I just got this error message...

550'/cgi-bin/bb90001.pl':no such file or directory

[wjcampbe]

Did you read the 'Putting the store online' chapter from Help | Help Topics and have you been through all the steps?

If no, that's a good starting point.

If yes, who is your webhost as that can have conmsiderable bearing, and are you on Windows or Linux hosting?