can't enter offline orders - country field blank?

[webyourbusiness]

One of our installations has gone a little "strange" - we're no longer able to add an offline order in the orders tab, because the list of Countries appears blank - it's not a field you can just type something into, so offline order entry is effectively broken completely.

I've checked the location - and they are actually all there - any ideas what to check next?

cheers

Greg

ps - online orders continue to come in... it's just offline ordering that seems to be affected...

[Bruce]

Greg,

Have you tried compacting your Databases? You can do this in Housekeeping | Compact Databases ... select both options and click on 'OK', this will close down Actinic. Reopen and try an offline order and see if the same happens. If it persists I would suggest raising a support query @ http://www.actinic.co.uk/support/register.htm or if you have a cover contract, call in so that someone can take a look at this for you.

Kind regards,

[phoenixfirework]

cant order offline

We have the same problem, we can' order offline as the country pick list is blank and cant be typed in, the next process of input is blocked until this is entered. We have compacted the database to no avail.

Actinc business V7.0500

Any ideas anyone?

[Bruce]

Ken,

Please raise a support ticket on this issue. The link is on the previous post.

Kind regards,

[phoenixfirework]

Thanks and the resolution is ....

Thanks Bruce,

Support identified it as an issue with the Tax setup. The resolution is, go to View | Business Settings, Tax tab, click on Simple and then apply. You would get a message box, just click ok. Then switch it back to Advanced and apply the change.

Try creating an Offline order and you would find United Kingdom in the list. You have set to ship only within the United Kingdom but the tax tab originally is setup to use all countries and making this switch sets it to look at only United Kingdom.

regards

Ken