Someone just ordered a hidden product!

[Luddite]

Hmm, just had an order placed, and paid for (by paypal) for a product that has long been discontinued, and hidden on the site. How can this happen?
Nick

[BevS97]

Do you have a duplicate copy somewhere that you forgot to hide? You have to hide every copy of a product, and when we get an order for a hidden product, there is generally a copy lingering in an forgotten corner.

If you go into Actinic, and search for the exact name on your packing slip, it should find all copies of that product.

[jont]

I have had this issue before - it can happen if the user has saved the cart for later use or they are using a cached page in their browser - single product pages tend to be the worst.

Hiding a product in Actinic can be as simple as just removing it from the navigation - a copy can still sit on the remote server!

[steveaich]

Or even adding the product from the google cache! (and then wondering why you have to refund them?)

[pinbrook]

it is a good idea every now and again to remove all html pages from the remote server to ensure pages containing long removed products are really removed.
And then do an update

[markhallgate]

Is it possible that the item is hidden on the site but the exclude from search box wasn't ticked, so that the item may have been found by search. I am assuming that hidding the item only excludes it from the navigation. Was the can be ordered on line box still ticked?

mark.