why do i get this error. see image please.
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Been there, done that. Several times.
It has to do with the fingerprint information Authorize.net uses to verify transactions. Authorize.net can't find the file.
It's because of one or both of the following reasons:
1. The file name the program uploaded is not capitalized properly, i.e. simHMAC. It needs to be, but is not in Actinic. See the capitals in the error code. That's what it needs to look like. Find it and make that change. It's in the OCCUpgrade\CommonOCC Folder.
2. The file did not upload to the CGI folder. Sometimes on complete refresh after a purge, it doesn't. If you have access to the CGI folder on the server, check to see if it's there. If it's not then FTP to the server and drag it into the folder.
Always, always do a manual check to make sure it's there if you purge and refesh your site. I lost a sale to a new and possible repeat customer this past week because I forgot to check for it. Sure enough, it wasn't there. The customer became frustrated when they got this error and changed their order to 'send credit card details separately'. They wrote on the receipt they faxed to *cancel the order*.
This issue has been around for awhile, but has not been addressed. I'm hoping one of the administrators sees this and has some comments.
C
I had some comments about it in this thread...
http://community.actinic.com/showthr...=authorize.net
It was the final two posts in this thread that keyed me to the fix...
http://community.actinic.com/showthr...=AUTHORIZE.NET
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