Pinbrook sites down?

[jxm28788]

I know this is slightly off topic, but I know that there are a lot of us here...

All of my pinbrook sites seem to be down, can someone try these and let me know if they can access them (hopefully it's just me that can't access them, but I suspect not as the new acform has been down since last night and that's also on pinbrook)

www.discount-aromatherapy.co.uk
www.flu-protection.co.uk

Suggest anyone else with sites on pinbrook also check their own sites.

Ironically, the new pinbrook support ticket centre thing also seems to be down so I can't report it...

[jxm28788]

sorry, there is a simi9lar thread here -

http://community.actinic.com/showthread.php?t=20412

[Jan]

Hi John,

This is being dealt with right now, the affected sites should be back very shortly.

Jo has a second emergency support site at www.pinbrook.info by the way, the ticket system can be accessed from there.

Regards,

[Jan]

www.integratedlabels.co.uk is back, are your sites John?

Regards,

[jxm28788]

There is nothing in the news section about it though, so without this forum I would have no idea if it wasjust me or everyone and no idea if pinbrook was aware of the situation or whether I should raise a ticket.

How hard would it be to put in a status saying "some sites are down as of xx:xx, we are working on the problem and hope to have the servers back up in x hours/minutes. There is no need to raise dditional tickets"?

[jxm28788]

I can see integrated labels, and cheaperink but not mine. Can you see them?

[Andy Warner]

legendgames

I could not access www.legendgames.co.uk or www.wastemissionimpossible.org.uk at 8:50 from my home adsl connection, via zen internet.
However, at 09:20 from my work connection (local council LAN over BT infrastructure) I can see ALL my sites, plus all the sites people are asking about in this thread.

[Andy Warner]

Pinbrook.info

Although its useful to have pinbrook.info to fall back on..... It could really do with a 'current status' section that the Pinbreook people update when problems occur.

I know Jo acts on issues ASAP, and is usually on the case before I notice the problems have even occured... but some indication that problems are being sorted would be great. As people have said, this forum often acts as 'jungle drums' - I would so much prefer the pinbrook site to relay the situation rather than rely on otjer peoples posts here.

by the way Jo, whats the Uptime Guarantee?? I vaguely remember the switch to the new data centre would also include one? please advise

[Jan]

I must admit that I didn't know that my site was down until this morning because I am connecting through my trusty orange phone ATM, yesterday the Orange gps network was down from around 11am to 11pm, so I couldn't access any websites.

Regards