treatment of VAT

[Dazzer]

I have a customer using version 5.1.4 of catalog with VAT set at 'simple' and limited the shipping to UK.

However, this customer has just received an order from Guernsey and so needs an invoice without VAT. can the vat be subsequently be altered to zero once the order has been downloaded?

[Ian_W]

Hi Dazzer,

If shipping is limited to the UK - then Guernsey should not have been accepted, as it is not in the UK.

I am assuming the customer said he was in the UK, when he is not.

[cdicken]

You can add the Channel Islands to the list of locations in 'Advanced | Locations...' and then set up their tax status in 'Business Settings | Tax' so that they are not charged tax.

Then you can change the location of the order in the 'Customer' tab to 'Channel Islands' and this will remove the tax from the order.