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Actinic to Sage Link problems

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    Actinic to Sage Link problems

    I have been sitting here exporting all my orders into Sage to do the VAT while it is nice & quiet. I have managed to do about 500 and now it is coming up with an error (even though I have not made any changes):

    An error occured while parsing your CSV files. This usually happens when
    1. The export field delimiter in Actinic is set to Tab (No, I have checked & it is Commas, as required)
    2. You modified the exported order files with external application such as excel (No, I didn't)

    Just to be sure, I have deleted the .csv files in the Output file so it can start afresh, but no joy.

    I have also gobe through the upload, download, restart PC routine, but nothing seemed to help.

    Any ideas?
    ArtyMiss
    www.artymiss.co.uk
    Card Making & Craft Materials

    #2
    Hi there,

    Just to let you know I am currently looking into this error message and will get back to you.
    Actinic Software

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      #3
      Hi,

      How many orders are you attempting to transfer at one time? Would it be possible to just try one order and see if you still get the same error?
      Actinic Software

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