order numbers after set up on new server

[jayzee]

Hi,

I have just moved a clients site to a new server and switched over. The problem is that the orders have started coming through again but have started back from 0 again, or 100000001 should I say.

how can I get it to start from numbers which follow on from the old server order numbers so as not to upset the ordering system?

any help much appreciated

thanks

Jay

[Jan]

There is an option to reset the order number on the help / troubleshooting menu option.

Regards,

[jayzee]

I have actinic 5 and don't seem to have the trouble shooting option on the help menu, is it somewhere else on my version?

[Bruce]

Hi Jayzee,

This can also be done by editing OrderScript.pl.

Open the script with notepad and Find the line

my $nCounter = pack("N", 0);

and change the 0 to whatever required. E.g.

my $nCounter = pack("N", 1234); ( where 1234 is the last order number)

Then upload and remove both Order.num and Backup.num from the acatalog folder (to simulate a newly installed version of Actinic). The next order placed will use the specified order number incremented by 1 (and increment this in the future).

Actinic is not able to provide any detailed support for script changes made. If you find that there is a problem, an original copy of the script can be found within the 'Original' folder in your installation. Copy this into your site folder, replace the script you have changed and upload to your site. If you have a test facility, we strongly recommend that you test any changes before you upload them to your live site.

Kind regards,

[jayzee]

cheers, thats exactly what I need to know

thanks

J